4/10 (不満)
Anastacia L.
2024 年 6 月 5 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度
Disappointed
Was really excited to stay here but was faced with problem after problem upon arrival. The casita, where the majority of us were going to sleep, reeked of sewage and the toilet was leaking from the floor. When I called to inform the manager, I was told to simply "air it out" but the smell was so bad no one could use the bathroom or sleep there the first night. The spa also did not work like it was advertised. Maintenace was called the second day- my birthday- with workers showing up late, failing to fix both the spa and the casita. I had to manage 5 different workers coming and going on the property all day on my actual birthday, not what I signed up for. The garbage disposal was also unusable upon arrival. I definitely want my money back!
Anastacia L.
2024 年 5 月に 3 泊滞在
