Crow’s Nest Treehouse at El Místico Ranch

Hi Andrew, Thank you for your feedback! We’re sorry to hear that your stay didn’t meet your expectations, and we appreciate the opportunity to address your concerns. For future stays, please note that our check-in instructions are sent via email through the VRBO system two days prior to arrival. We’re always available through the VRBO messaging system or by phone to assist with any questions, and we encourage guests to reach out if there’s anything we can clarify. Regarding the heating, our listing includes information about the electric heater and full-service A/C unit, both of which are well-suited to keep the space comfortable. We’re also happy to guide guests through using any amenities to ensure a comfortable experience. As for the walk to the unit, we understand it may be a bit of an incline. This information is noted in the listing, and we offer a VIP service to assist guests with transportation upon request. Lastly, the occasional sulfur smell can arise from still water in the pipes, especially in natural areas like ours. A quick flush or brief run of the faucet usually resolves this completely. Thank you again for sharing your experience, and we hope you’ll give us another chance to provide the welcoming experience we aim to create for all our guests. Warm regards, Enrique