Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Overall, Myrtle Beach has changed dramatically since our last visit, but this is of no fault to the property/property managers. However, upon our arrival, which was after the official check in time, I was told our property was ready and watched a gentleman "call" to verify. We were told to head to the house. When we got there, the cleaners were still there. I called back, spoke to a gentleman who put me on hold, then verified that the cleaners were "just finishing up" and gave permission to enter the house. We began unloading our vehicles, keep in mind that this house sleeps 16 people, and as we made our first trip into the house, we startled the cleaners, who acted as though they had no idea we were coming yet and said they needed another 1.5 hours in order to finish. We had to take all of our belongings back out of the house. I attempted to call back to the property management company, who let my call go to voicemail. It was close to 5pm by that point, so I did not want to call their after hours with this, but I left a message detailing the situation, and asking for a return call. No one ever called me back. I understand that many businesses are struggling with hiring staff and if they needed more time, I wish they would have just told me that up front, instead of lying to me, twice. I was not impressed.I would have given 1 star for the question regarding the property management company's professionalism, but my first phone call when booking was answered by a friendly, knowledgeable woman.