The house is delightful. However, here are some thoughts: there is no bathroom on the lower level which makes use of the king bedroom down there very awkward.
The dishes, pots pans flatware are just adequate. Not even salt and pepper supplied. Make sure you purchase the basics when you make your intial grocery shopping.
The location is perfect. Having the use of the garage was a bonus.
Many of the tv channels have Parental block. Overall, very good house.
Alice G.
2020 年 1 月に 7 泊滞在
VrboOwnerからの返信 (投稿日 : 2020 年 3 月 17 日)
Thank you for taking the time to review your stay! We are so glad that you enjoyed the area and we look forward to seeing you again in the sun!
Royal Shell
宿泊者限定の口コミ
8/10 (良い)
Patrick C.
2021 年 6 月 12 日
良かった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Family Captiva Vacation - 2021
Overall our experience was good. The location was perfect and we really enjoyed being so close to the beach with access to our own pool. The house was very nice and was able to accommodate our large family. Unfortunately the cleaning service didnt really clean the place well prior to our arrival (rugs/carpet not vaccuumed, pool not very clean, towels left on balcony from previous guest, floor sandy/dirty, etc). The property manager sent someone to clean the pool the next day and offered to re-clean the house. We opted to just do some quick cleaning ourselves instead because everyone had already moved in and unpacked and we had a very large group with multiple kids. Everyone enjoyed our week and we plan to return to Captiva in the future and would consider staying here again.
Patrick C.
2021 年 6 月に 7 泊滞在
VrboOwnerからの返信 (投稿日 : 2021 年 6 月 14 日)
Thank you for taking the time to provide us with this valuable feedback. We have identified the cause of the issue and have made the corrections so that they do not reoccur with our cleaning/housekeeping team. We are so glad that you had a wonderful time and we look forward to seeing you again in the sun!
アーカイブ済みの口コミ
2/10 (非常に不満)
Rob M.
2015 年 7 月 7 日
SUMMER RENTERS BEWARE!!!
I don't normall write reviews; however, potential renters need to know about some of the issues we encountered during our stay.
PROS: It is a nice house in a good location close to the beach and near several good restaurants. We had a total of 12 guests (9 adults and two children) and the house was spacious enough to easily accomodate our party.
CONS: Unfortunately, we had many problems with the house that lead me to rate this property one star. The upstairs AC did not work properly during our entire stay which meant the master bedroom and guest bedroom were practically unhabitable. It got to the point that I considered getting a hotel room just to get a good night's sleep. After having to wait on maintenance people each day, we were finally told that the current AC unit is too small for the space it needed to cool. If you stay here during the summer, be prepared to be extremely uncomfortable each night.
In addition to the AC not working, we also had problems with our washer/dryer and dishwasher. It took several hours to dry a small load of towels. The management company finally brought us a new dryer the last day of our trip. The dishwasher required a new part which never arrived so the dishwasher never worked properly during our stay. When you are staying at house this nice, I don't think it is unreasonable to expect basic appliances to work.
If you enjoy spending your vacation waiting on maintenance people and being uncomfortably hot at night, this is a great property.
WE WILL NOT BE STAYING HERE AGAIN!
Rob M.
VrboOwnerからの返信 (投稿日 : 2020 年 3 月 17 日)
Thank you for taking the time to provide us with valuable feedback; it is what allows us to continue our pursuit of exceptional guest service every time.
Most importantly please accept our apology for the service failures you experienced during your recent visit.
Upon notification of each issue; we had our maintenance technician to the home. The A/C was repaired Sunday evening, and a new dishwasher and dryer have since been installed.
Although we cannot guarantee that appliances won’t break (just as they can in your own home); we believe responsiveness is the key and we did address all issues, as soon as notified, in order to resolve them.
We do hope that your future travels to the area will provide us with another opportunity to make your stay a wonderful vacation to remember.