Eagle Eye - Private Hot Tub, Best Views in Rui

Thanks for staying with us!

Thanks for staying with us!

Thank you for your feedback. We're pleased you enjoyed the cabin, its location, and the beautiful views. We do want to clarify a few things regarding cleanliness. This is one of our most popular properties, rented approximately 300–320 nights per year, and it is also pet-friendly. While our housekeeping team works diligently to prepare the cabin between every reservation, occasional traces of pet hair can unfortunately be overlooked. If that occurred during your stay, we sincerely apologize. Our properties are professionally cleaned by the same experienced housekeeper who has received hundreds of positive guest reviews. We take cleanliness seriously, but we also recognize that vacation cabins, particularly pet-friendly accommodations in a mountain environment, are not always comparable to the controlled environment of a traditional hotel. What is particularly disappointing is that these additional concerns were not brought to our attention as they were discovered. Had we been notified about the rug or any other cleaning issues, we would have gladly sent housekeeping back to address them promptly. We cannot correct an issue during a guest's stay if we are unaware of it, which is why we strongly encourage guests to communicate any concerns immediately rather than waiting until checkout or mentioning them in a review. We appreciate your acknowledgment that the cabin itself was lovely and that you would consider returning. We would welcome the opportunity to host you again and encourage you to reach out during your stay should anything need attention.

Thanks for staying with us!

Glad you enjoyed it!

Thank you!!

Hello Malorie, thnk you for letting us know, we take all feedback seriously and have passed this along to our housekeeping manager and the housekeeper. This cabin is booked solid with turn around after turn around, it is likely it needs another deep clean.

Thanks for staying with us Charles!

Thank you!

Thanks you!!

Thank you for staying with us!

Thank you!!!

Thank you for the excellent review.

Hello, we are sorry this was the case as we do require guests to clean their own dishes prior to departing, that being said our housekeeping staff is to inspect dishes and dish count prior to a guests' stay.

We are sorry this was your experience with us, please note the pictures are very clear of the two sets of stairs in the home, we have dozens of other rentals on flat ground and are sorry we couldnt get you moved as you had to depart early. We deeply apologise if you found the cleaning crew didn't do a good job, we have one dedicated housekeeper and an inspector for this location and will pass along your feedback to them immediately, as they have always done an excellent job in the past. We also have this location deep cleaned 4x a year as it is heavily rented. Please let us know what you found to be missed so we may review our housekeeping checklist with our team.

Thank you for the excellent review, please note there should have been more dishwasher soap and coffee filters then that, if you choose to stay with us again and items are low on stock, don't hesitate to give us a call and will can bring you some ASAP.

Thank you for the feedback, we have had the dryer replaced and the BBQ grill fixed. We are sorry our housekeeper dropped the ball putting stained sheets on the bed (these are always from our detergent) and for not seeing debris under the bed, as we have regular inspectors which also missed this, and for that we do apologize. We will take a look into the dishwasher. This cabin is rented back to back to back with very little time in between to rememdy some issues, this is no excuse of course, but as a rental it takes a bit of a beating due to its popularity. Again we appreciate your patronage and thanks for being great guests.

Thanks for staying with us.

Hello and thank you for the review. Unfortunately we cannot control when and how many wildlife will come visit the cabin. As stated in the listing there is indeed a very steep driveway, we plow and salt it as often as we can in the winter months. We are sorry if clenliness was not up to par, we have reported this to housekeeping and our inspector. Thanks for staying with us.

Kelly Heard

Thanks for staying with us!

Thanks for the review