We originally booked Pearl Villa but Tracey has offered us to stay to the bigger Opal villa. We were
We originally booked Pearl Villa but Tracey has offered us to stay to the bigger Opal villa. We were totally 9 Adults 5 kids stayed in Opal villa for 2 nights and we were very enjoyable and relaxable. The housekeeper "Lone" is nice and a very good cooker. The house manager "Anna" helped us arrange the transfer and island tour in low price.
The rooms are clean but 1 of the room has bad smell from the pipe of the toilet. Nevertheless, we all happy to stay in Opal Villa and will stay in the same villa if we come again.
Agnes
この口コミは 2017 年以前に投稿されており、内容は検証されていません。
4/10 (不満)
Nickee
2016 年 10 月 26 日
Here is a lot of hit and misses.
The cleanliness of the hotel is superb. The sheets smells good
Here is a lot of hit and misses.
The cleanliness of the hotel is superb. The sheets smells good and the linens are clean and smells good. We liked the fan in the washrooms.
The rooms are spotlessly clean and the kitchen is very well stocked with ovens, pans, BBQ items, enough cutlery for party for a dozen, wine glasses, all sorts of glasses and plates and even a juicing machine, BBQ oven and steamers.
The cleaners had done good job at cleaning the kitchen and rooms.
The driver understands little English but he is patience with our requests.
The pool while its nice, is not for kids or non swimmers because its deep.
The aircond in the living area is not cold enough and the van has aircond issues also at the back seats.
At last but not least, the host or the middle person is rude and unprofessional. We were promised a certain amount of transportation fee and was demanded to pay extra for at the end. Communication were hard and confusing, there were a middle person dealing with us and lots of phone calls involved. We felt cheated and taken advantages of. Will not recommend to anyone after this experience.
Nickee
この口コミは 2017 年以前に投稿されており、内容は検証されていません。
2/10 (非常に不満)
Luke
2016 年 9 月 13 日
There was a huge disconnect between the owner, the guest manager (Anna) and the maid (Mei) who
There was a huge disconnect between the owner, the guest manager (Anna) and the maid (Mei) who doubled up as a cook. Tracey didn't respond to messages - so we assume Anna 'took over' as the guest manager. But Anna wasn't even present the day we arrived/ checked in.
The maid was rude, and her cooking wasn't inspiring as well. Being regular (at least 8-10x per annum) visitors to Thailand, we found the 'local' Thai food distasteful - we had to show her how to cook. Actually, we did all the cooking in the end.
Apparently the maid wasn't happy she wasn't told whether she would be cooking dinner on our first night (the flight into Phuket was delayed, and we assumed between Anna the guest manager and the driver, the maid would have been notified). There was an electricity/ power outage of sorts on our second day - that affected the air conditioning. The maid Mei said it was 'usual' especially after a downpour), and the heat was unbearable. Wasn't really much of a downpour really.
We had to leave the villa and I whatsapped Anna incessantly to get a status update. She asked us to check with a Sherry, and I tried calling using int'l roaming charges. No response. Eventually Anna replied it was "fixed" after 6-7 hours.
Anna was haphazard in how she arranged our car pickups and transfers. Even the maid had something to say about Anna. I had to remind her several times, and once for a transfer to the airport (we had several transfers - imagine the nightmare), she told the driver 2.30 instead of 1.30 - maybe there was a time zone difference??
Overall, as guests, we didn't get to enjoy the full experience. We had to worry about logistics, and had to deal with a rude maid - honestly not tolerable in the service industry. I don't care about circumstances, like who works for who, and who is being paid (more), but I'd expect the experience to be seamless. What's worse, we had previous experiences with villas in Phuket to compare. This one just falls short - actually falls flat.
Luke
この口コミは 2017 年以前に投稿されており、内容は検証されていません。
10/10 (非常に良い)
sauchun
2016 年 8 月 7 日
the service is good. manager is very helpful. the house is clean . and the housekeeper is
the service is good. manager is very helpful. the house is clean . and the housekeeper is responsible and also is a good cook. it is a pretty good experience of the trip. we will come back always. nice~
sauchun
この口コミは 2017 年以前に投稿されており、内容は検証されていません。
10/10 (非常に良い)
Kenneth
2015 年 10 月 26 日
We enjoyed very much. The helper is very nice. The villa is big and clean. Thanks for everything
We enjoyed very much. The helper is very nice. The villa is big and clean. Thanks for everything
Kenneth
この口コミは 2017 年以前に投稿されており、内容は検証されていません。
10/10 (非常に良い)
Junghun
2015 年 10 月 19 日
I had a great experience at the villa
The staff was so good & kind. Especially, thank you for the
I had a great experience at the villa
The staff was so good & kind. Especially, thank you for the staff who made a dinner for my team. I feel better than stay at hotel or resort in phuket.