6/10 (普通)
Jeffrey H.
2025 年 5 月 15 日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Perfect Except
House and property was terrific. We loved their design and the features of the home. Cleanliness, comfort, accessibility was top notch. We ran into an issue of the fire alarms chirping at night. After our first night of this, and resetting the alarms, we contacted the property management by email and no response. On night 2, it started chirping again, and on day 3 finally property management sent someone out to change batteries. On night 3, it chirped again all night and now 2 of the alarms were chirping, called and finally on day 4 the property management changed all batteries on all alarms. We would have done this, but ceilings were to high to reach and did not have a ladder. Even on nights when we would call their after hours and weekend numbers, no response until 8:30 the next day. In summary, terrific house and would have been 5 Stars however, when you are only able to get 1 good night sleep on a 4 night stay, and they show no remorse of compensation for their lack of concern about not sleeping for 3 days while on a vacation hoping to get some R&R, they are lucky to get 3 stars!Our family has given nothing but 5 star reviews so very difficult to have to do this. Hope only next time, property management will return their after hours voicemails and emails sent in the middle of the night.
Jeffrey H.
2025 年 4 月に 4 泊滞在
