Property was clean and check in was easy. Kids loved the options of 3 pools, putt putt golf, and we all enjoyed be an easy walk down to the beach. Could even back our truck to the sand to unload and then park. Very convenient.
Can't brag about the food that's most close by in a couple of restaurants tucked into the surrounding condos, but service was not lacking. Best food we found was a 15 minute drive to Malecon or on Benito Juarez (birria at la Vaca chenta) SO GOOD!!
The reason we won't stay again is because of our very challenging interactions while trying to get a clear answer on accommodating a guest for a day. And a miscommunication at checkout, where I was told to leave the keys in the room by the security gate (who was our consistent point of communication, we otherwise appreciated). Apparently you should not leave your keys in the room at checkout.
Anyways, I was told 4 different things in person with 2 individuals, on the phone and through the web contact when trying to have my longtime friend who lives locally as a visitor. I asked how, and if we could accommodate and was told yes so made plans. When they arrived day of I was told they couldn't come. Then told to go pay for bracelets at the casa go office and they can be on property. Then said without bracelets they could only be at the beach, not using amenities. Then while on the beach we we're told again they couldn't be there. The place being relatively empty, I didn't see how this could hurt.
Regardless, we won't be back because we'll try somewhere closer to the Malecon which we'll definitely visit again. And somewhere that can accommodate aftiends visit, if even only for a part of the day.
I wouldn't have left a comment if not having observed multiple visitors bringing their dogs to the pool. Even showering a couple off, where signs were posted advising no pets allowed in or around the pool and walkways, and they weren't corrected the way we were.
If you are prioritizing proximity to the beach and great pools the kids will love, this could be a fun stay. But if you want to be able to accommodate a friend and be close to the best food in the area, explore your options.