2/10 (非常に不満)
Elsa P.
2025 年 10 月 17 日
良かった点 : ロケーション
気になった点 : 清潔度、掲載情報の正確さ
The location is great. Nearby bars and grills. Safe area for walking to nearby eateries. Host is quick to respond. But VRBO pictures are deceiving. It looks nothing like what you see online. The picture is that of a nice, clean, updated place. Sofa is missing back cushion. The place is infested with roaches both dead and alive. We did not stay any of our 2 nights there. There was no way as we walked around we crunched on roaches all over the floors. Some crawled on walls and over kitchen counters. I could only imagine if the lights were off at night. So we booked elsewhere & had to pay for the stay at a hotel. We received no refund due to same day cancellation policy. There should be a policy that states that the place you book should depict what is being advertised. The host told me she could try and move us elsewhere the next day. She offered to send a cleaning crew again. Send us bug spray. We could not and would never stay at a place like that. But if I knew the place was like it looked when we arrived instead of what the picture lies to the customer, I never would have booked it in the first place. So just like theres no same day cancellation refunds. A customer should at least get some refund when they dont stay at all due to the falsification of the place appearance. I sent pics to the customer complaint. But I guess they find it normal to sleep in something like this. Sorry, in all the years I have booked with VRBO, never has a place looked this bad. I swept roaches
Elsa P.
2025 年 9 月に 2 泊滞在
