* FAMILY RESORT CABIN〜足を岸まで〜Walk to Village

Thank you for your wonderful review! We’re so glad you enjoyed the beautiful lake views and all the fun amenities, and pool table. It’s great to hear the cabin added to your experience. We’d be happy to host you again anytime!

Thank you so much for sharing your experience with us! We're happy to hear you found the cabin cozy, spacious, and comfortable, and that you enjoyed the pool table, the lake walks, and especially the beds after busy days. We truly appreciate you bringing the roof door to our attention. Thank you as well for your understanding and for allowing us to respect your privacy during your stay. We've noted this and will make sure it's properly addressed to prevent any future concerns. We're glad it didn't take you away from your vacation and would love the opportunity to host you again in the future!

Thank you for sharing your feedback. We’re glad you enjoyed the location and amenities for your group, but we're truly sorry to hear about the issues you encountered. We strive to provide accurate descriptions, and your concerns about cleanliness, maintenance, and safety are taken seriously. We wish you had reported these problems during your stay, as we could have addressed them promptly. Your comments are invaluable in helping us improve, and we appreciate you bringing these matters to our attention.

Thank you so much for sharing your review with us and again we are deeply sorry to hear that our home was not up to par for your visit. Our team has implemented new processes to ensure this never happens again. Please know that this was not our standard nor the experience that we wish for our guests. We truly hope to have the opportunity to host you again for a much better visit and will be in touch with you in regards to your experience with us.

Thank you so much for sharing your experience with us Maria- We take all feedback to heart and are already working on improvements to the cabin with our owners based on your info. Our team hopes to host you again soon!

So happy that your Bday weekend went off with such a bang Kimberly! Lodge House is definitely a great family cabin, and you are right, you really cant beat that location! Our staff thanks you for your kind review and we are all looking forward to your next visit!

Lanie, let me begin by apologizing for the time it's taken me to get back to you. I am so sorry that the home was not up to standards. However, let me clarify that the T.V. in the home is not a Smart T.V. it has access to Satelite broadcast, and it has an HDMI port. It states so in the description for the home. As for the DVD player, we do not provide the DVDs themselves, but you are more than welcome to bring your own ;) . Once again I do apologize for the home not being up to standard, but we hope to see you again soon, if not in this home then in one of our other 300+ homes. Have a wonderful day!

Melissa, We are looking forward to the opportunity to host you and your family again for your next trip to Big Bear!

We are sorry you had this experience. That storm was bigger than any we have seen in 10 to 20 years. It really was a learning curve for Big Bear Vacations and the whole town! We are taking a hard look at how we approach snow removal so we are more prepared and more responsive in the future. I have also forwarded you info about the pots and pans to the Team/Owner. Regarding this and your other concerns, this is certainly not our standard. I hope you filled out a Concern Form so we can review and address your concerns. When things go wrong we try very hard to make it right. A Note About Parking: During Winter months parking is greatly reduced due to Snow Conditions. Big Bear Vacations utilizes the Contract, Check in Paperwork, email notifications, and Front Desk Staff to educate Guests on what to expect. The contract actually states: "During the winter month’s driveways, steps, porches, decks and other outdoor areas at you property may not be accessible due to snow and/or ice. In winter months be prepared to have tire chains equipped on your vehicle." Additionally paperwork states: Cars must be parked legally (off street). Max Parking is in good weather (Snow conditions reduce parking spaces). Please be prepared if you are coming to Big Bear during a snow storm. Bring Chains and carpool when you can!

Thank you for taking the time to post your review. The cupboard and toilet concerns have been addressed and corrected. We appreciate you letting us know about this. These are rustic cabins it is true, but that is part of the authenticity of Shore Acres Lodge. The cabin at Shore Acres were built early around 1907. They have been updated over the years but still have the "cabin in the mountains" feel. So of course, sometime little things might come up ~ but we strive to keep the romantic early century Big Bear flare while offering all the comforts of home. Don't forget about all the wonderful qualities of Shore Acres as well. Shore Acres Lodge holds the best kept secret to quality vacation time. 2 acres of lakefront property hold 11 individual cabins that range from a romantic studio to 2 bedrooms. All of the cabins are decorated in a cozy big bear mountain-style décor and have fully equipped kitchens and most have fireplaces. Their close proximity to the lake, all these cabins are prime lakefront properties. 3 of the cabins are lakefront cabins, the others are a stone throw from the lake. There is plenty of snow in winter to enjoy and the ski and snowboard resorts are just minutes away. In the center of the Shore Acres property there’s a heated swimming pool (seasonal) and a hot, bubbling Jacuzzi. The kids can find their own entertainment in the play area, swinging away, building sand castles or playing a game of Ping-Pong. Volleyball anyone? The big kids in the group (aka: adults) have plenty of leisure time activities as well! Gather the group for a game of volleyball, badminton or horseshoes at the Lodge. If you are more into solo sports, grab your fishing pole and some good bait and cast out your line from our private beach area. These Big Bear lakefront lodge is known for it prime fishing location. If that’s too much exertion for you, just grab your favorite book and sit on your own sundeck or by the lake in the beach area while sipping on some lemon aide. (If it’s too cold outside, sit inside your cabin with some hot chocolate!) With all this in mind we do hope you give Shore Acres another visit very soon. We are confident we can earn a better rating from you next time!