4/10 (不満)
Adam S.
2022 年 9 月 26 日
良かった点 : 清潔度、チェックイン、ロケーション
気になった点 : コミュニケーション、掲載情報の正確さ
Property Management Issue
Overall, enjoyed our stay in Aspen however it was a little frustrating that the property management told us, as well as the group before us, that the pool is closed due to construction and cannot be used.
When voicing this as a concern upon departure I was told that we actually could use the surrounding properties pool and that it was on me for not voicing this concern earlier. In other words, after being told that the pool is closed, I should have complained so that I could then be told that actually we can use another pool.
I understand that this isn’t the owners fault and they did a great job with responding quickly to any and all questions. As for others staying here, I’m sure you will enjoy your stay, but be aware that the property management on site may not let you know that there is access to surrounding pools if that is something you care about.
Adam S.
2022 年 9 月に 2 泊滞在
