Possibly more like 3.5 stars. First with the positives…The location is great, and so is the pool. We didn’t even make it to the beach on the first day because the kids were so excited about the pool that they couldn’t go past without giving it a try. We loved being able to walk from the condo to the beach easily each day. There’s a great atmosphere at the building- everyone one is friendly. The master bedroom is lovely. Beds are very comfortable. The kitchen has most of the basic equipment for what we needed. We liked that it was a corner unit with extra windows in the kitchen and living room.
Now for the negative…when we first arrived on Saturday evening, there were two laundry bags of smelly, dirty laundry by the front door. Thinking that housekeeping must have been busy and would return, I didn’t call in the beginning. I’m sure it was an innocent mistake, but it stayed until Tuesday when I finally called to have it moved. The second and most frustrating negative was the a/c in the guest bedroom. From the moment we walked in the door of the unit, we smelled a strong mildew/mold smell. We finally determined it was coming from the second bedroom but couldn’t pinpoint the exact cause. We did notice, however, that the back of the condo and the second bedroom were much hotter than the front. Our children slept in the room one night and woke the next day with stuffy noses and allergy symptoms. From then on, we did not use that room and our kids had to sleep on the pullout sofa in the living room for the rest of the week. To be fair, when I called the management company, they immediately took action and sent someone to look at the a/c unit. The contractor sent to look at the a/c said it was dirty, not functioning properly, and undoubtedly the source of the bad smell. They returned the next day to clean it, but the smell didn’t really go away until the last day of our stay. I appreciate the rental management company did their best to rectify the situation when I called, but I have to wonder how it got in such a bad situation in the first place. I am disappointed that we were rented a unit in that condition where we were unable to even use one of the bedrooms we paid for. The smell and poor function was bad enough that it should have been noticed by someone else (manager/housekeeping/etc) before we ever arrived. This unit has potential to be a great place to stay, but our visit was definitely disrupted by the state of the second bedroom.