1. **Smoke Detectors:** Upon arrival, we found the smoke detectors on the counter. After experiencing a mandatory evacuation alarm through the building's sound system at 5:30 AM last night, this is a serious life safety hazard. Had there been a fire, we would not have been alerted.
2. **Cleanliness:** The condo was extremely musty upon our arrival, and we discovered a thick layer of dust on all surfaces. We had to clean the unit ourselves. Additionally, there is black mold growing above the air vents, above the showers, and behind the doors. The pillows reeked of mildew, and upon undressing them, we found mildew throughout the pillows. The washing machine smells like sewage.
3. **Maintenance Issues:** There was standing water in the master bedroom shower. We attempted to call the service and maintenance number listed on the welcome email, but the Beach Club staff informed us they do not manage this condo. We then tried to contact you directly through the 770 number listed on the Vrbo Contact Host feature, but no one answered, and your voicemail box was full.
Given these unacceptable conditions, we insist that someone come by today to:
- Scrub the mold.
- Replace the pillows.
- Re-install the smoke detectors.
Additionally, we request a refund for the first night's stay to compe