2/10 (非常に不満)
Sean P.
2024 年 12 月 23 日
良かった点 : 清潔度、ロケーション
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
The Worst
Nothing was as listed. Me and three other adults all over 50 read the listing (which they have changed since i complained). They had a final cost of 1168 which turned into another 399 security deposit which wasn’t mentioned anywhere in the disclosure. They nickeled and dimed us on everything including 45 a day each for use of the hot tub which was never mentioned nor listed, the use of a heated pool another 45 per day, and a 45 cleaning fee for the grill which was mentioned but crazy cost so we didn’t use it. The Hot Tub didn’t even have water in it….smhCalled Vrbo and got excuses stating the rental was through a 3rd party which I could care less about because, I saw and purchased in Vrbo app…. They said the refund would be 2-3 business days and my card company said they just got the request which was 8 business days later.I have pictures, emails, and text to back everything I’m saying. Also have the original listing which said nothing about the fee ti heat the pool and hot tub.Rented with Vrbo several times as this was an annual event and never had this problem.Almost forgot they only had one Tv in the living room and Internet was spotty at best.
Sean P.
2024 年 12 月に 4 泊滞在
