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4/10 (不満)
A guest from Kenner , LA
2024年6月17日
Condo not up to Phoenix properties usual standards
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Check-in begins at 4:30pm at this location. We arrived at 4:50pm, parked and walked up to the desk at 4:55. The staff behind the desk appeared irritated and said that we would have to come back in the morning to purchase a parking pass, as the desk was closed for the day. Then she just walked off. Entering the condo for the first time, there was a nasty scent coming from the bathroom and the floors were gritty with sand.The balcony lock was jammed/wouldn't open, so we emailed property mgmt for assistance. No one ever responded. Internet service was spotty. The refrigerator ice maker wasn't working properly (ice kept jamming, then leaking on floor), so we ended up using a bag of ice that we purchased for drinks. We do not recommend staying here. This was our fourth stay at a Phoenix property, so we were unpleasantly surprised at the lack of customer service and cleanliness.
