Excellent communication! Helpful, with quick responses. We loved this spot on the bay! Beautiful view of the water from the large dining table and from the deck. Fairly easy kayaking along a long stretch of natural shoreline. Small sandy beach was a great place to look for cool rocks, just be mindful of leaches - we pulled 2 small ones off toes. We didn't have children but there were 2 sandy areas and lots of toys to play with; that looked like fun:) The inside was also set up nicely for children. Great floorplan, spacious, room to spread out in the kitchen, dining, and living room. Bathrooms were in good condition. We also enjoyed the local businesses - Dancing Crane Coffee House, which was walking distance for us, and we had to stop at Sugar Daddy's Bakery before we headed home, mmmmm delicious sweets:)