MagicwayVillas + "Disney Cars"テーマ+大規模なプライベートプールとスパ+ Walk to Disney

Thank you for sharing your feedback. We truly appreciate the opportunity to learn and improve, and we’re sorry that certain aspects of your stay did not meet your expectations. Guest experience is our top priority, and we always strive to provide a comfortable and enjoyable visit. Torrential Rain & Garage Door Issue Your stay coincided with an unusual period of torrential rain in Southern California. The excessive moisture caused the garage door to become extremely heavy, which unfortunately led to the garage door opener breaking just before your arrival. We quickly ordered a replacement and reached out to ask if we could install it while you were away to avoid any disruption. However, we completely respected your request to have no work done during your stay, so the door remained manually operated. We understand this may have been an inconvenience, and we appreciate your patience. Garage Dust & Dirt During Rain The heavy rains also contributed to dust and dirt accumulating in the garage. Had we known this was an issue during your stay, we would have gladly sent our housekeeping team to clean the area. We truly appreciate you bringing this to our attention so we can ensure a better experience for future guests. Enhancing the Home We’ve taken your feedback to heart and have since added additional lighting to brighten up the home and create a more inviting atmosphere. Unusual Weather Conditions & Bugs The severe rains during your stay also led to an increase in gnats indoors. This is not a common occurrence, but we completely understand how it could have been an inconvenience during your visit. Thoughtful Touches We love the idea of adding more complimentary items like tea and coffee! Currently, we provide essentials such as soap, shampoo, laundry detergent, paper towels, and toilet paper, but we’re always looking for ways to make our guests feel even more at home. We appreciate the suggestion! Actions Taken We’ve made several improvements following your feedback to enhance future guest experiences, including:
✔ Garage Door Opener Fixed – .
✔ Additional Lighting Added – The home is now brighter and more welcoming.
✔ Gnats Issue Resolved – Pest control measures have been taken, and the issue has been fully addressed.

Dear Teri, Thank you for staying at our home and as you can imagine we are very sorry about the pest issues. I would like to give you some background and let you know what we have done since you left. Our commercial class pest control service is with Terminix is intended for hotels and vacation rentals. We have had this service since we started. The house is inspected by Terminix every month and sprayed on an as needed basis. The inspection and spraying can take as long as a full hour both indoor and outdoor. In addition, our housekeeping supervisor looks for such problems every time a guest checks out. We have been in operation for about three years and this is the first problem of this sort. After you left, we had our Terminix team come in, inspect and spray the house both indoor and outdoor. They also identified a couple of opening under the sink where the pest could have come in. Those opening were filled in. We believe the problems is resolved but are continue to monitor it very rigorously to make sure it does not resurface. I sincerely apologize for this embarrassing situation. Rick