25% Off Oct! Austin Suite, 1 Block To Downtown!

Thanks, Steve, for your positive feedback. We look forward to another opportunity in hosting you!

Thanks for sharing your thoughts! We're happy to hear you enjoyed the cottage’s location and full kitchen. We appreciate the feedback about the size and hope it still suited your needs for a comfortable stay!

Thank you for your feedback! We’re glad you enjoyed the location and the porch. We appreciate your note about the size and will keep it in mind for future guests. We’d be happy to host you again!

Thank you for your feedback. We’re glad you enjoyed the property overall. We apologize for the noise issues in the Austin Suite and understand how that impacted your stay. We appreciate your suggestion regarding having coffee available in the room and will consider ways to improve the guest experience. Your input is valuable, and we hope to provide a more comfortable stay in the future.

Hi Alan, we always appreciate honest and constructive feedback, but after talking with the homeowners, we'd like to clarify the following points: - The pre-stay instructions follow Evolve's standard format for accessing the home. When you reached out to the guest contact for assistance, they promptly provided the help you needed to access the home. - You let the guest contact know that you weren't happy that the floors were painted black, which is shown in the listing photos. We offered to have the cleaner come back out to mop the floors again, but you declined. We encourage guests to fully review the listing before booking to ensure they find a property that meets their preferences. - The WiFi information is available in the onsite handbook and is also posted on a sign located right next to the front door of the unit. Our guest contact assisted you with this, allowing you to successfully access the WiFi. - We had a safety inspection of the property by the city inspector not long ago, and the railing was deemed safe and secure. - Our team offered several times to move you to another unit that would have better suited your preferences, but you declined this option. - From us here at Evolve, our team assisted with your concerns and requested documentation of the issues you mentioned, but unfortunately, we never heard back. Based on the information you shared, we determined that a refund wasn't due. We do all we can to provide an excellent guest experience and we look forward to this property hosting many satisfied guests.

Thank you for your feedback. We're sorry if your experience didn’t meet expectations. We hope we could learn more about your concerns for a better experience on your next visit.