トルトラ島の最も望ましい場所にある見事なヴィラ

Thank you for this review. Our concern was for your safety and we are so glad our team stepped up at a stressful time.

I am sorry that your experience at Villa Allano was uneven. I am glad that you received another microwave as soon as you notified the house manager. Villa Allano is set within a tropical ecosystem that includes trees, plants, flowers, and insects, including ants. This is why we leave a covered container on the counter by the sink, with replaceable plastic bags, for all food garbage or anything that might have food residue on it. We advise disposing of the contents of this container on a daily basis in the bins that are scattered throughout the island. There is no private garbage pick-up service on the island and so each household is responsible for disposing of garbage in those bins. Daily disposal of garbage, along with keeping counters and floors cleared of crumbs and food keeps ants under control. Likewise, washing off sand in the footbath on the deck when you return from the beach ensures that you won’t carry sand fleas or ants into the house. We detailed all of this in the materials we sent you before your arrival. Your party of eight people (6 adults plus two four-year olds) was beyond the limit of six which we have established for the Villa. When you asked us if we would rent to your party of eight, we acquiesced to your request, informing you that there would be an additional charge of $50.00/person per day (plus 10% Hotel Tax). You agreed to this at the time. I’m sorry that you felt it necessary to air this grievance now, rather than when you requested that we make an exception in your case.

We are glad you enjoyed Villa Allano and that your family took full advantage of its great location. All windows and sliders in the villa are Dade County approved hurricane glass. We have contacted PGT Wingard to have the necessary parts shipped to fix the windows. We look forward to your return visit!