Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
In the past, I have always written positive feedback after receiving numerous outstanding services but in this case, I will enumerate details about this rental and the horrible customer service we received during this visit. After arriving at the rental after catching a red eye flight,my family was looking forward to spending a restful night. To our surprise, we were unfortunately greeted with an awful odor almost like a mold scent.We checked out the kitchen and noticed that the kitchen had not been cleaned at all prior to our arrival. We discovered the microwave was stained from old food and looked like it had not been cleaned at all.We walked to our room and at first glance, the sheets looked like they had not been changed and washed at all. The whole bathroom did not look like it had been scrubbed or disinfected.We knew instantly that the housekeeping team didn't thoroughly clean the place because they did not provide any towels or toiletries to the guests. There was dust everywhere and came across cockroaches crawling up the wall! My son Noah has terrible asthma and the quality of air was unbreathable and ended up sleeping with our KN95 masks on and on top of the bed. We were just afraid to find out what would be underneath the bed sheet. The next morning, we called the office and informed the state of our rental. The receptionist said she would pass on the information to the housekeeping manager and would do a walk through to check out the rental. We didn't hear back until we called the next day and unfortunately, the housekeeping manager stated there was no problem at all and the rental was in perfect condition. The manager said that she would not be able to accommodate a different rental, reimburse us at all and not be able to return our refundable security deposit. The rental was just in terrible shape, we weren't able to use any amenities , water sink... etc I am prepared to file a formal complaint to
