I booked this through Vrbo and overall it was a good experience - skiing always is. However, you can see a common thread with my complaints, which are nobody’s ‘fault’ but something to consider when booking here:
There were FIVE entities that I dealt with for this single booking (Vrbo, Next Run LLC (which I think is the actual owners Marci and Steve Steiner), Property Management Inc., Keystone Guest Services, and Book By Owner). Naturally, upon booking, I got emails from multiple places and while PMI’s email was very detailed (very long) and clear, it recommended I cross-check the check-in timings with the owner, so I knew these entities wouldn’t be a one-stop-shop if I needed help with anything along the way. Indeed, when I needed to figure out the best place to park our second vehicle (only one included), the owner (Marci) suggested contacting Book By Owner. By the time I arrived I had forgotten which entity she suggested, and since I had gotten an automated text from PMI I asked them about parking. I also mentioned the smell of gas in the condo. They ignored the parking question, told me to contact Keystone Guest Services who manages building amenities, and when I re-asked the parking question, they suggested a spot that was not free, 30 min walk, 5 min drive away. Finally, an hour before we checked out, and almost had everything out so we could ski our last morning and get on the road, our door code suddenly stopped working. I scrambled to figure out what entity to call, and most only gave me options to leave voicemails. I called PMI to no avail (they texted 45 min later that they’d try to find someone to let me in). I called the owner (marci) who was asleep (9am) but finally answered and tried to help me get ahold of Book By Owner. We both left voicemails, and I finally got through, and they were able to get me in with a new code. Of course we lost about an hour of our final morning of skiing when the time is precious and everyone’s already in their ski gear. Marci and everyone I spoke with was kind and helpful, but this is a frustrating system to have so many entities involved.