2/10 (非常に不満)
Charlotte G.
2025 年 1 月 27 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Very disappointing
I took my 84 year old mother for a visit, Jan 10-12.There was a festival in town so homes were limited. I had several texts with the host prior to our stay. At 4:30pm the day of check-in I had not received a code to get into the property. I texted the host, Crystal. She texted back that she didn't have my reservation. I sent her the confirmation emails. Almost immediately I received a cancelation email but no response from the host. She later texted me off VRBO, that VRBO had overbooked the property. I thought the hosts booked their property, not VRBO. We use VRBO a lot. I booked a hotel about 10 miles inland from the beach and had to pay a premium price. It was short notice and a lot of folks were in town for the festival. It was very disappointing but we turned it in to a pleasant stay at TownPlace Suites.
Charlotte G.
2025 年 1 月に 2 泊滞在
