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Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard

Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard

Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboardの写真ギャラリー

客室
リビング エリア
プール
リビング エリア
ビーチ

口コミ

10 段階中 9.4、お客様に好評 件の口コミ
このエリアの口コミの上位 10% のデータ

おすすめポイント

  • 快適なベッドが高評価
    お客様はこの宿泊施設の快適なベッドに満足しています。
  • 屋外プール
    広い空の下、屋外プールで爽快感を味わえる、このエリアでは希少な施設です。
  • 徒歩圏内の便利なロケーション
    徒歩で楽にたどり着けるロケーションがお客様から好評です。
  • 周辺の観光スポット
    ポイプ ビーチが徒歩圏内
ベッドルーム 1 室バスルーム 1 室定員 4 名

人気の設備とサービス

  • 屋外プールの数 - 1
  • 敷地内のホットタブの数 - 1
  • 敷地内駐車場あり
  • キッチン
  • ランドリー
  • 冷房

周辺ガイド

地図で表示
Koloa, HI
  • Place, ポイプ ショッピング ビレッジ
    ‪徒歩 2 分‬
  • Place, キアフナビーチ
    ‪徒歩 3 分‬
  • Place, ポイプ ビーチ
    ‪徒歩 15 分‬
  • Airport, リフエ, カウアイ, ハワイ (LIH)
    ‪車で 28 分‬

客室 & ベッド

ベッドルーム 1 室 (定員 4 名)

ベッドルーム 1

キングベッド 1 台

リビングルーム 1

クイーンソファーベッド 1 台

バスルーム 1 室

バスルーム 1

石鹸 · タオルあり · 浴槽またはシャワー · 浴槽 · トイレ · シャンプー · ヘアドライヤー

その他のスペース

ポーチまたはベランダ
キッチン
バルコニー
独立したダイニングエリア
屋外の遊び場
庭園
ダイニングスペース

この施設について

Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard

Welcome to Surf's Up Suite

Escape to paradise at Surf's Up Suite, a newly updated, air-conditioned condo at Kiahuna Plantation. Featuring a peekaboo ocean view, fresh paint, new carpet throughout, beach-inspired décor, and family-friendly amenities, our suite is the perfect home base for your Kauai adventure.

Decorative Surfboards greets you upon arrival inside the condo helps create the relaxed island vibe that makes Surf's Up Suite unique.

Why Guests Love Surf's Up Suite

Peekaboo Ocean View
Short Walk to Kiahuna & Poipu Beaches
Complimentary Access to the Poipu Beach Athletic Club
Air Conditioning Throughout the Condo
Beach & Surf Gear Included
Family-Friendly Amenities

The Space:

Relax in a bright, coastal-inspired living space designed for couples and families alike. After a day exploring Kauai, unwind in air-conditioned comfort, enjoy the ocean breeze from the lanai, or plan tomorrow's adventure while taking in the tropical surroundings.

Sleep Comfortably:
• King Bed
• Queen Sofa Sleeper with Memory Foam Mattress
• Ceiling Fan, Sound Machine & Ear Plugs
• Iron & Ironing Board
• New Carpet Throughout the Condo

Relax & Recharge:
• 50" Smart TV with Spectrum Cable & Roku
• Complimentary Wi-Fi
• Comfortable Living Room Seating
• Dining Table for Four
• Books, Board Games & Cell Phone Chargers
• Surf-Themed Décor Throughout

Fully Equipped Kitchen:
Whether you're preparing breakfast before a beach day or dinner after sunset, you'll find everything you need:

• Brand-New 4-Burner Electric Stove
• Keurig, Coffee Maker & Coffee Bean Grinder
• Blender, Toaster & Rice Cooker
• Waffle Maker
• Pots, Pans & Cooking Essentials

Enjoy meals indoors or dine al fresco on the lanai.

Beach & Surf Gear Included:
Everything you need for a perfect day at the beach:

• Surfboard & Boogie Boards
• Snorkel Gear
• Beach Chairs, Umbrella & Cooler
• Folding Wagon
• Beach Blanket, Beach Bags & Beach Hats
• Sand Toys

Beach towels and additional beach chairs are available from the resort's beach hut.

Family-Friendly Amenities:
As parents ourselves, we've stocked the condo with items that make traveling with children easier:

• Pack 'n Play & Feeding Chair
• Bibs, Kids' Utensils, Plates & Cups
• Kids' Books & Toys

Bathroom Amenities:
For your convenience, we provide:

• Shampoo, Conditioner, Soap & Lotion
• Hair Dryer
• First Aid Kit

Resort Amenities:
Your stay includes complimentary access to the Poipu Beach Athletic Club featuring:

• Resort-Style Pool with Waterslide
• Sandy-Bottom Keiki Pool Area
• Hot Tub
• Fitness Center
• Tennis, Pickleball & Basketball Courts
• Poolside Dining & Beverage Service

Additional Kiahuna Plantation amenities include:
• Complimentary Parking
• On-Site Laundry Facilities
• EV Charging Stations
• Outdoor BBQ Grills & Picnic Areas
• Tropical Gardens & Walking Paths

Whether you're learning to surf, snorkeling with sea turtles, relaxing by the pool, exploring Kauai, or enjoying the partial ocean view from the lanai, Surf's Up Suite is the perfect place to create unforgettable island memories with family and friends.

Your Kauai adventure awaits.

Guest Access

Guests enjoy exclusive access to the entire condo, all included beach gear, Kiahuna Plantation amenities, and complimentary admission to the Poipu Beach Athletic Club.

Guest Support

Our on-site property management team, Outrigger Resorts, will assist with check-in and check-out and is available to help with any housekeeping or maintenance needs during your stay. They can also provide local recommendations and referrals for services such as babysitting, activities, and island excursions.

For added peace of mind, Kiahuna Plantation offers 24/7 on-site security.

While Outrigger Resorts provides on-the-ground support, we remain available throughout your stay and are always happy to assist with questions, recommendations, or anything you may need to make your Kauai vacation unforgettable.

Complimentary Housekeeping Services

For stays of 4 nights or longer:
• 4+ Nights: Towel Exchange
• 5–9 Nights: Mid-Stay Refresh (fresh towels, trash removal, linen change, and vacuuming)
• 10+ Nights: Full Mid-Stay Cleaning plus Linen & Towel Service

A Note About Kauai's Tropical Environment:

Kauai's tropical climate is part of what makes the island so special. Like all tropical destinations, occasional insects may be seen despite regular preventative measures.

Our condo is professionally cleaned and inspected between stays, and Kiahuna Plantation maintains a regularly scheduled pest-control program through a licensed local provider.

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リビング エリア
素晴らしい1BR / 1BAオーシャンビュースイート！ ビーチまで徒歩3分！ 素晴らしい景色！
ポイプ
  • オーシャンビュー
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10 段階中 10.0、最高に素晴らしい、(118 件の口コミ) 件の口コミ
素晴らしい1BR / 1BAオーシャンビュースイート！ ビーチまで徒歩3分！ 素晴らしい景色！

ハウスルール

チェックイン : 15:00 以降
代表者の最低年齢 : 18 歳
チェックアウト : 11:00 より前
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お子様

子供の利用可 : 0 ～ 17 歳
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イベント

イベント不可
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ペット

ペットとの宿泊不可
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喫煙

喫煙不可

重要事項

ご宿泊に際して

施設の登録番号 : TA-173-887-6416-01, GE-173-887-6416-01, 280160070043
施設番号 : 4076922vb
施設の定める利用規約に従って、追加ゲスト料金がかかる場合があります
場合により、チェックイン時に政府発行の写真付き身分証明書と付随費用精算のためのクレジットカード / デビットカードのご提示、または現金でのデポジットのお支払いが必要です
宿泊施設への要望は、チェックイン時の状況によりご希望に添えない場合があり、内容によっては追加料金が発生することがあります。対応は確約ではございませんのでご了承ください
敷地内でのパーティーやグループイベントの開催は固く禁止されています
長期間のレンタル可
オーナーによると、施設に一酸化炭素検知器があるとのことです
オーナーによると、施設に煙感知器があるとのことです
この施設には安全設備として、消火器、救急セット、デッドボルトロックが備わっています

周辺地域について

コロア

このコンドミニアムは、コロアのポイプ地区にあります。カルチャースポットを楽しむならカウアイ博物館がおすすめ。地域の自然を楽しみたいなら、ポイプ ビーチやカラパキ ビーチはいかがでしょう。 子供連れで楽しむならアウリイ・ルアウへ行ってみましょう。ポイプカイテニスセンターで多彩なイベントやスポーツ観戦を楽しむのもおすすめです。
地図
Koloa, HI

周辺情報

  • ポイプ ショッピング ビレッジ - 徒歩 2 分 - 0.2 km
  • キアフナビーチ - 徒歩 3 分 - 0.3 km
  • キアフナ ゴルフ コース - 徒歩 12 分 - 1.0 km
  • ポイプ ビーチ - 徒歩 15 分 - 1.3 km
  • ブレネケ ビーチ - 徒歩 18 分 - 1.6 km

交通案内

  • リフエ空港 (LIH) から車で 29 分

レストラン

  • ‪Brennecke's Beach Broiler - ‬徒歩 14 分
  • ‪The Point At Poipu - ‬車で 4 分
  • ‪Living Foods - ‬車で 3 分
  • ‪Puka Dog - ‬徒歩 14 分
  • ‪Keoki's Paradise - ‬徒歩 4 分

よくあるご質問

Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboardにプールはありますか ?

はい、この宿泊施設には屋外プールがあります。

Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboardはペットと宿泊できますか ?

いいえ、ペットは同伴できません。

Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboardの駐車料金はいくらですか ?

施設内駐車場をご利用いただけます。

Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboardのチェックインは何時ですか ?

チェックイン開始は 15:00 です。

Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboardのチェックアウトは何時ですか ?

チェックアウトは 11:00 です。

Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboardはどこにありますか ?

コロアにあるコンドミニアムは、ポイプに位置し、キアフナビーチおよびポイプ ビーチから 2 km 圏内です。アウリイ・ルアウおよびモア ガーデンは歩いてすぐです。

口コミ

9.4

最高に素晴らしい

口コミは新しい順に表示されています。またその内容は審査対象となり、別途記載がない限り検証されています。
詳細はこちら新しいウィンドウで開く
評価 10 - 23 件の口コミ中 19 件が非常に良い
評価 8 - 23 件の口コミ中 2 件が良い
評価 6 - 23 件の口コミ中 1 件が普通
評価 4 - 23 件の口コミ中 1 件が不満
評価 2 - 23 件の口コミ中 0 件が非常に不満

9.6/10

清潔度

10/10

チェックイン

10/10

コミュニケーション

10/10

ロケーション

9.4/10

掲載情報の正確さ

口コミ

宿泊者限定の口コミ

10/10 (非常に良い)

Mylene L.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
The property was very comfortable, well maintained, and had everything we needed for a relaxing vacation. The location was excellent, close to beaches and restaurants.
2026 年 5 月に 4 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Amy H.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
This was a great condo. My husband and I had a great time in Kauai and are looking forward to booking here again.
2025 年 12 月に 4 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Kitchen was fully stocked. A/C was a game changer. Mattress was very comfortable. We also loved having beach gear readily available for use; so convenient.
2025 年 12 月に 5 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Kaari P.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
We had an absolutely wonderful stay at the Surf’s Up Suite @ Kiahuna! Our hosts went above and beyond — always quick to respond and so thoughtful in every detail. We were delighted to find a welcome package waiting for us when we arrived, complete with Hawaiian pancake mix and chocolate-covered macadamia nuts — such a sweet touch! The condo was beautifully equipped with everything we needed for our beach days, from chairs to umbrellas, making our stay effortless and relaxing from start to finish.
Beautiful Poipu Beach @ Kiahuna Plantation
Poipu Beach (taken near the Sheraton looking down toward Kiahuna property)
Sunset near the Sheraton (next to Kiahuna)
View from balcony - Surf's Up Suite @ Kiahuna
2025 年 10 月に 7 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Christopher W.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Great week in Kauai

Condo is in a great location! Very clean and tidy. Well equipped with beach accessories. Had a great stay and highly recommend.
2025 年 4 月に 6 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 5 月 1 日)
Thanks so much for the great review! We’re really glad you enjoyed the condo, the location, and all the beach gear. Happy to hear you had a great stay—come back anytime!
宿泊者限定の口コミ

10/10 (非常に良い)

Sandra C.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Beautiful Kiahuna!

We had a wonderful stay at Kiahuna Plantation. The grounds & beach are gorgeous & the condo had everything we needed. We especially loved using the pool across the street. Shaun & Megan were great hosts & always checked in to see if we needed anything.
2025 年 4 月に 7 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

LOUIS L.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Vacation

Great condo… great location.
2025 年 1 月に 4 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Leslie S.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Mom

We loved our stay
2025 年 1 月に 7 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Mallory M.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Great stay in Po’ipu

We loved staying at the outrigger in Po’ipu! Check in was very easy and having access to the Po’ipu beach athletic club across the street really put this condo over the top. We would definitely stay here again. Lots of restaurants and coffee shops within walking distance.
2025 年 1 月に 3 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Stephanie Madeleine Gisela S.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

wonderful appartment

wonderful appartment, close to the beach
2024 年 11 月に 6 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Rachel P.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Nice stay

We stayed in the “surf’s up” suite for 3 nights and wish we could have stayed longer. The bed was very comfortable and the community had plenty of nice amenities. I wouldn’t hesitate to stay here again if we ever made it back to the islands.
2024 年 8 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 5 月 1 日)
Thanks so much for the great review! We’re really glad you enjoyed the location, the comfortable bed and amenities. Happy to hear you had a great stay—come back anytime!
宿泊者限定の口コミ

10/10 (非常に良い)

Melissa R.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Loved our stay here!

We loved staying here! The hosts were very communicative and accommodating. The decor is cute and welcoming. The beds were very comfortable and the A/C worked great. You’ll love the view of the garden from your lanai. It is a short walk from a great beach and very centrally located to all shopping/ restaurants. The beach gear included was so helpful and we used it everyday. We also took advantage of the athletic club with the pool across the street, which was a nice perk. We would stay here again! Thank you Shaun and Meghan!
2025 年 7 月に 7 泊滞在
宿泊者限定の口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Koloa beach vacation

The property as a whole is a bit dated although the unit itself has been updated in many ways; where it may fall short in some areas it makes up for in the location...location, location, location. It is walking distance to all amenities. The front desk was quick to respond to anything we had asked for and the staff are very friendly.
2025 年 1 月に 7 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Joseph R.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Very nice place with very accommodating host

Great place worth 5 star review. The pool is across the street at the club which is a decent walk. Check in is simple, the host responded and resolved the few questions we had immediately. 5 minute walk to the beach is nice with amazing snorkeling close by. We also saw dozens of turtles and 2 monk seals on the beach. Every night we walked to the Sheraton grabbed a few drinks at the bar and watched the sunset.
2025 年 3 月に 7 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 5 月 1 日)
Thanks so much for the 5 star review! We’re really glad you enjoyed the condo, the location, Poipu Beach and especially seeing the turtles and monk seals. We would love to host you again on your next vacation to Kauai!
宿泊者限定の口コミ

10/10 (非常に良い)

Joseph L.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Amazing stay on Kiahuna beach!

I highly recommend this property! Unit is recently remodeled and very comfortable. The use of beach gear was especially helpful (umbrella, beach chairs, snorkel gear, etc). Kiahuna beach is better than Poipu in my opinion-- less rocky and less crowded. Owner was very prompt in communication. On site staff at the resort were great. Surroundings are gorgeous. Perfect place for a relaxing vacation!
2024 年 11 月に 7 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Christina M.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Family Vacation

This condo was perfect for my family of four during our 10 day vacation in Kauai!! Location was perfect, condo is spacious, comfortable and definitely has the island vibe! The host provided everything we needed for beach days - umbrella, chairs, boogie boards, etc. The hosts were so responsive and available to answer any questions I had leading up to our trip and even while we were there. They created an app with helpful info about the condo and even great info about the island, super helpful!! We felt very well taken care of….the care package upon arrival was a very special added touch! Next time we are back in Kauai we would definitely love to stay here again.
2024 年 12 月に 9 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Shelley T.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Kid Friendly, Sunny Vacation

We love Kauai (married here at Haena beach) and now have 2 kids (3yo, 5 month old) and this stay at poipu was exactly what we were hoping for. 1) Location! Poipu is the sunny part of the island, and we made day trips up to Hanalei Bay and other areas like Kapa’a for a luau. The place is an easy 5 minute walk to a great sandy beach (Kiahuna), and 10ish minute walk to an even friendlier sandy beach (west side of poipu beach point). 2) amenities- my 3yo loved the pool and water slide at the athletic club, and the sandy walk in part of the pool for a nice, non-salt water break. We used the provided chairs, umbrella, snorkeling gear, and cooler- all of which were key for making beach days comfortable and fun3) comfort- air conditioning worked well, though unit didn’t reach to the room super efficiently there were fans and we slept comfortably in mid July. The bed was comfortable and the kitchen had all the appliances and such needed for cooking and making coffee4) service- great communication, easy check in even when we landed after the desk closed (clear instructions for next morning check in and overnight code).
2025 年 7 月に 8 泊滞在
宿泊者限定の口コミ

6/10 (普通)

Kathy D.

良かった点 : コミュニケーション、ロケーション
気になった点 : 掲載情報の正確さ

Random hot water

We had random hot water —often cold water to wash my face at night.Absolutely no pantry items -not even salt and pepper.Also had area rugs on top of the regular rugs that just were a tripping hazard -we finally rolled them up.Also the pool and activity centre was not on the property-it was across the street and down a ways- a car ride away. Overall disappointing.for price.
2025 年 1 月に 7 泊滞在
宿泊者限定の口コミ

8/10 (良い)

Kathleen V.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Almost a 5

Convenient location.Beautiful grounds.Beach right there. Easy check-in. Unit is nicely located with view of lovely landscaped grounds. Unit has pleasing surfer/beach design theme. A/C is quiet and cools all areas. Bed very comfortable and no problems for a bad back. Kitchen is small but functional. A great array of beach equipment is provided (chairs, boogie board, etc.) Misread unit's feature of no installed washer/dryer. Laundromat available on the grounds. There were problems with housekeeping that were quickly resolved by VRBO/owner. Hope observations mentioned to the owner will be corrected before the next guests. Overall the unit was pleasant. Kiahuna Resort is lovely and relaxing.
2024 年 10 月に 4 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Sam M.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Family Vacation

This was our first family trip to Kauai, and it was amazing. There were 4 of us in total (including 2x teenagers) and the property was everything we needed to absolutely feel at home. Very clean property and the location at Kiahuna Plantation is perfect. Walking distance to Kiahuna Beach, and access to restaurants & shops right across the street. The cherry on top was having access to Poipu Beach Athletic Club, also a short walk across the street which has all the amenities you need, including onsite restaurant, huge fitness area and a great pool with a slide. Our daughters loved it. Top notch in my opinion. The unit itself was fantastic. Bedroom was nice and had a very comfy bed. Kitchen seemed to be fully stocked with appliances and utensils/pots & pans and toaster. Dining room was great as we cooked our own food each night and sat down to have dinner as a family. Again, everything you would need to feel settled in for a wonderful vacation. I slept on the sofa bed each night and that was also comfy. TV’s in each room and loved the Roku setup to access all our apps (Netflix, Amazon Prime, Disney, etc.). They also provided plenty of beach gear in the closet as well as a boogie board & surfboard, which was huge for my daughters to use at the local beach. Waves are perfect for kiddos. Soo many positive things to say about our experience and stay at this property. Don’t see how anybody could have a bad time here. If so, your almost looking for something to complain about, w
2025 年 6 月に 5 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Angie M.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Amazing property!

Where do we start with our review! We were looking to book a place near the Kiahuna Beach area because we had friends staying at the Sheraton property. This was a last minute trip on our end as we booked this trip Tuesday night for arrival on Thursday. The last minute communication with the property owner was amazing! The room was everything we hoped for our vacation. It was exactly as the pictures made it seem. Such a chic, clean, family-friendly place. We soon realized the room had absolutely everything we needed for a great week vacation. Everything from a wagon to lug all of our beach supplies out to the beach, snorkeling masks and flippers, a beach blanket, beach chairs, beach umbrella and sand toys. It had absolutely everything we needed. The kitchen came equipped with pots and pans, cutting boards, cups, plates and even a great toaster oven! The convenience of having a kitchen with everything that we needed made it super easy to be able to get up and make a quick breakfast and pack a light lunch before heading out for our activities for the day. The sofa sleeper was super comfortable and convenient. The size of the room was perfect for a family of four. They also sent over a welcome package the first night we arrived with a few of the Hawaii’s best snacks! That was an unexpected surprise that totally made our stay that much better! Their communication and attention to detail was amazing! We will be back to this property again!
2024 年 7 月に 7 泊滞在
宿泊者限定の口コミ

4/10 (不満)

Julie K.

良かった点 : チェックイン、コミュニケーション、ロケーション

Unit failed to meet listing description

The location was great.We were disappointed with the unit. The photos made it look better than it was inside...it was not renovated and the original flooring in the kitchen and living room was old and wearing out. From the onset, we were faced with problems. We did address this with the owner right away and some of the problems were rectified. The bathroom sink was plugged and broken. The cook top large element wasn't working. The kitchen faucet and water stopped working. Kitchen cupboards were sticky and one door was off the hinge. The surfboard was missing and despite correspondence, the owner did not replace it. As the closets were full of beach and kids things, there wasn't adequate space for our clothes and no room for our luggage which we had to leave in the dining room.Despite it's rating of sleeps 4, our opinion is that this unit is not even adequate for 2 single people.At the end of our stay, the owner offered us financial compensation for our inconveniences and after 17 days of being home, we have not received the promised amount that was set out in our emails to one another.We spent a lot of time researching properties for our holiday and were prepared to spend more money for the right place and feel that Surf's Up Suite fell short and did not meet our expectations.
2025 年 3 月に 13 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 5 月 1 日)
Thank you for your feedback. We’re glad you enjoyed the location, but we’re disappointed to hear that the unit did not meet your expectations. We’d like to clarify a few points for accuracy. While the condo has not been fully renovated, it was redecorated in March 2025 to include a new sofa bed, dining table and chairs, bed, ceiling fan, and updated appliances such as the refrigerator, stove, and dishwasher. The tub was also refinished, and fresh paint and artwork were added throughout the space. Our on-site property management team handles all check-ins, check-outs, cleanings, and maintenance, and they are available throughout every guest’s stay to respond to concerns promptly—as they did in your case. Regarding the surfboard, we understand your disappointment. As explained at the start of your stay, we were unable to replace the missing board in time due to shipping delays to Kauai. We offered to cover the cost of a rental surfboard as a gesture of goodwill, along with mid-stay cleaning fees and towel replacements every two days. We’d like to emphasize that no refund was ever promised or offered, and we’re concerned by the implication that your review may have been tied to a request for compensation. That said, we are always open to fair and constructive feedback. We work hard to provide our guests with a comfortable and relaxing stay—as reflected in the many positive reviews we’ve received here and on Airbnb. I personally spent several weeks before your arrival providing recommendations and helping plan excursions to ensure your trip was memorable.
宿泊者限定の口コミ

10/10 (非常に良い)

Aaron H.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
2025 年 3 月に 7 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 5 月 1 日)
Thanks so much for the review! Happy to hear you had a great stay—come back anytime!

オーナーについて

オーナー : Shaun Jackson

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言語 :

英語

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