I am just going to copy/paste my email to the owner of the home. I will add that I never received a response back from her. Considering she had visited the home a month before we had, I felt that she had to know about several of the issues. Even though the manager (Mary) told me she was going to refund my card, it never happened and I had to dispute it through my credit card company.
Karen, first of all, let me say the house and location is beautiful, and it was a very difficult decision to leave. Unfortunately, it was found in very serious disrepair. Several of the items that we based choosing your home on were broken, not available or dirty. This is a list that I have compiled. I have pictures available if you would like to see them and I have spoken to the credit card company who has assured me I would have no problem disputing the charge if it should come to that. I feel that by paying for the night we stayed,I am being more than fair and would like a refund of the amount above.
Fridge, no ice, fridge leaking, off smell.
Washer , but dryer broken, could have told me ahead of time, packed light thinking I could do laundry.
Dirty bathroom upon arrival, pubic hair stuck to soap, cabinets and towels smell of mildew.
Internet didn't work. Mary knew this the morning if arrival but did not tell us, she delayed in giving us the password and when I went by her home, picked it up from another gentleman who still did not tell us. It wasn't until we we called your tech and told Mary that we had called that she said it had not been working for sometime.
Missing light/ceiling fan in loft.
Sheets, towels smelled of mildew, General mildew smell in the house.
The bed in the master is broken, dips greatly on one side.
No window coverings in the loft. No extra blanket for the futon and the extra sheet smelled of mildew.
The Murphy bed upstairs had a lot of sand in it.
Knobs on drawers of second bedroom fell off when trying to open.
There is evidence of an electrical fire in the living room light switch.
Remote to the second bedroom a/c unit didn't work.
Some dark liquid running down the wall in the master.
Missing screens on numerous windows.
Faucet in master bath doesn't really work, water slowly comes out then drips when off.