The rental on paper sounded great, but after our arrival things changed. First thing is the mattress needs to be replaced. It sags in two places, normal wear and tear but honestly it was pretty significant and was not comfortable. My husband had to sleep on the pull out couch the entire time which was not much better. We called to see if they could swap it out but unfortunately they claimed they couldn’t. Outside of the bed issues, the fan in the bathroom didn’t work, the iron was broken, the ice machine was busted, our patio door would not lock and the garbage situation was not good. The garbage shoot room smelled atrocious, towards the end of the week it was so full we could no longer put garbage in. This led to people placing their left over food in open garbage bins by the elevators that would stink up the floor. It seemed like there was minimal clean up around the hotel, garbage bins in halls were not cleared out daily, the gym had people’s sweaty towels left on the floor or machines. In the morning I could still see people’s leftover trash from the day before by the pool. The staff was very nice just not sure why things weren’t maintained better. For such a highly rated hotel I am really disappointed.