ビレッジバイザシーw /オーシャンビューのキヘイコンド！

Hi John, thank you for letting us know about your stay! We're looking into all your suggestions and plan to make the appropriate changes where necessary.

Hi Ron, thank you for sharing your feedback! We're glad to hear you enjoyed the amenities. We spoke with the Manager of Kauhale Makai, who confirmed that a major storm caused flooding throughout the area last week. To facilitate cleanup, parking areas were cleared in sections, with vehicles relocated as needed. The surrounding area underwent extensive cleaning, which was completed after your departure. Thank you again for your valuable feedback, and we're glad other aspects of your stay went well.

Alice, we're glad your stay was an enjoyable one overall. We appreciate your suggestions and are pleased to inform you that the lanai sliding door was repaired right after you checked out. The balcony tiles are completely replaced to make the stay even better for future guests. The homeowner has instructed the cleaning contact to completely clean the window. Thank you for taking the time to leave this review! Best, the Evolve Team

Mikki, we are sorry to hear that your stay fell short of expectations. The homeowners are dedicated to the comfort of their guests, and take guest feedback and suggestions very seriously. As such, they have already started to make changes to the property based on your recommendations, and hope to host you again soon so you can experience these updates for yourself. In the future, please don’t hesitate to reach out to Evolve directly – we are here to support our travelers 7 days a week, and would have been happy to assist you while you were still in residence at the property. Thank you for your feedback, and we hope to have the opportunity to travel with you again soon! Best, the Evolve Team

Hi Kristen, We were sorry to hear that your experience fell short, and we appreciate you giving us the opportunity to make things right. The owner also wanted to let you know that they've followed up on the items you mention: - They apologize again that their cleaning crew did not have the condo ready for your arrival, and they hope the refund made up for at least some of the inconvenience - They've had a maintenance tech inspect the A/C and will have the thermostat replaced shortly per their recommendation - The mattress is brand-new, so the owner has asked their cleaner to inspect the bed & linens to see what may have happened - We're also making sure that the instructions guests receive for the pool & parking are correct and updated on the listing We'd love the chance to provide you with a truly 5-star travel experience, so please don't hesitate to reach out the next time you book a vacation rental!

Hi there, thank you for taking the time to tell us about your experience. We appreciate your suggestions on areas of improvement and have shared them with the homeowner who plans to make the appropriate changes where necessary. We hope to have the opportunity to host you again soon!

Hi Jackie, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and we wanted to share the following: - The building's construction will be completed in mid-April so the noise won't be an issue for future guests. - Evolve uses professional photography for the condo, so all the appliances and furniture you see on the listing are as advertised. - All the appliances are in good working condition and the owner doesn't have plans to update them. Thanks for letting us know about your stay!