My family and I, a total of 8 arrived at a Rustic Elegance on Saturday July 3, thankfully just before the office closed. The code we were given did not work for the door to enter the home, so our sons made the long loop back down the mountain. They were given another code and it did not work. Back down the mountain again, this time the supervisor followed them back. That code did not work either, so he provided the main code they use for entry. We were told the TV would be on and a welcome packet with passes etc. to show house was ready for our arrival, but neither was the case. I was going to cook dinner the first night and there were two pots in the entire house, which were under the kitchen sink along w/ the mouse traps. I got creative and made it work, but it was not easy cooking for 8. I reported this and the office brought a set the next day. We knew phone reception would probably not be available, however, the listing showed WIFI as an amenity, just as it did a washer and dryer, linens etc, so our expectation was that we would have WIFI even if it was spotty. We had two with us on a working vacation and this was key. We spent much time getting them to places to work while we had to sit and wait because we could not leave them w/o transportation. Service at the home was non-existent, a network for the cabin showed available however, it did not work. We reported this from day one and there was no remedy. Also since our cell phones did not work we assumed there would be a landline for emergency use, but that was a false assumption as it was tied apparently to the non-existent internet. So for anyone w/ health or safety concerns this is an issue. We also reported from day one and was finally told it was going to be looked into on the Saturday we left, July 10. After checking 3 bedrooms and no extra blankets I reported this also and none were ever dropped off. Finally on the last two nights my son checked his room and found two...for a four bedroom home. All the doors to the bedrooms were very tight, which I understand wood can move. On the last night of our stay I awoke to gunshots and could not get out of the bedroom, thankfully it was the master and I was able to exit thru the bathroom. Upstairs shower leaked into the foyer. This was a vacation we hoped to be stress free and unfortunately this stay did not provide that. On a positive note the hot tub was awesome after hiking everyday.