6/10 (普通)
Richard L.
2025 年 5 月 21 日
良かった点 : 清潔度
気になった点 : チェックイン、掲載情報の正確さ
An overall dissapoinment
We selected this property for its location based on the map on the Vrbo listing...near Nostrand and Dean in Brooklyn, in the neighborhood where other family members were staying. We were informed that days before traveling to NYC, that the property was in a different area of Crown Heights, near Utica Ave. and Empire, and that check-in would be done on an App...a bizzare functioning app called "Happy Guest". I filled out all the info and was informed that our "check-in" instructions would show up on the app at 4 PM on our check-in date. When we tried to get the instructions, the app said that our dates were not valid. We called Vrbo and the host, while standing in front of the apt., and got a code from the host's "assistant". After getting into the apt. we immediately noticed the smell of gas. We tried to find the source but was unsuccessful. We called the host's "assistant" and he said he would "send somebody out" to check it. He came the next day, looked around and couldn't find anything. But said there was definitely a gas smell. My wife said "why don't you use a soap and water solution on the gas lines to check for bubbles?" He didn't even know about that. He did it and found nothing. He told us that the apt. was vacant for 3 weeks, and that's why it smelled of gas. Seriously? My son told us to call 311, but we were concerned that we would be forced to leave by the Fire Dept. So, we stayed with all the windows and door opened at all times.
Richard L.
2025 年 4 月に 7 泊滞在
