Charming 2-bedroom house in Brooklyn

This review skips over the real reason the stay ended. The guest showed up with a lot of alcohol and was clearly very intoxicated on the first night. His behavior was loud, disruptive, and made others around the property uncomfortable. We made the decision to end the reservation early. He didn’t leave by choice — he was asked to go. The unit is exactly as listed. It’s cleaned before every stay and matches the photos. Reviews like this usually come from guests who are upset about being held accountable, not from genuine issues with the space.

We’re genuinely sorry this guest didn’t enjoy their stay, though we must set the record straight for future travelers. First, our location has never been listed as Dean and Nostrand—we’re in the Utica/Empire corridor of Crown Heights and have been transparent about that on both the map and listing details from day one. We understand it can be frustrating to discover you misread the map, but that’s not on us. Next, our check-in is handled via HappyGuest, a third-party platform used by thousands of hosts. This guest was provided full instructions before arrival but didn’t follow them, then tried to check in hours early before the system activated. When they reached out, we responded immediately and our assistant gave them manual entry access within minutes. As for the gas smell: our assistant came promptly, conducted an inspection, and followed up again with a second check. There was no leak, no hazard, and no further issue reported. If they truly believed there was a dangerous situation, calling 311 would have been the right and safe choice—but instead, they stayed the full week with no further complaint. That says more than the review does. We pride ourselves on hosting guests from around the world with care and professionalism. Unfortunately, not every stay is the right fit—especially when expectations are based on assumptions rather than facts. We welcome respectful, communicative guests who value a clean, safe, well-priced home in a prime Brooklyn location.

Hi Nicole, Thank you so much for staying with us and for sharing your thoughts! We’re so glad to hear you enjoyed the convenient location and that the space worked well for your group. We always aim to offer both comfort and value—especially in a home designed to elevate the experience for up to six guests. If there’s ever anything we could have done to make your stay a full 5-star experience, we’d truly love to hear your thoughts. Your feedback helps us make every stay even more exceptional. We’d be thrilled to welcome you back anytime—whether for another getaway or a special occasion. And next time, we’d love to go from “just enough” to “absolutely unforgettable.” Warmly

Dear Kirsten, Thank you for your kind review! We’re so glad to hear you had a good stay. It was a pleasure hosting you, and we’d be happy to welcome you back anytime. Best, Sam Guest Experience Manager

Thank you so much, Tre’Vis, for making the trip all the way from South Carolina and choosing our home for your visit with your dad—it means the world to us! We’re thrilled to hear the location worked out perfectly and that everything was as listed. Clean, comfortable, and easy communication is exactly what we aim for, so this review truly made our day. You’re welcome back anytime! Best, Sam Guest Experience Manager

Dear Yolanda, Thank you so much for your thoughtful and detailed review. We’re so glad to hear that communication with our team made your booking and stay smooth, and that you found the unit clean, updated, and comfortable. We truly appreciate your note about the scent and the location. We’re always working to fine-tune both the listing accuracy and guest experience, and your feedback helps tremendously. We’re also happy to clarify any questions about proximity or neighborhood expectations in advance—so definitely a great tip for future guests to reach out! Wishing you a huge congratulations on running the NYC Half Marathon—that’s such an accomplishment! We’d be honored to host you again in the future. Best,

Thank you, Eric! We’re thrilled to hear you had such an amazing stay and that the prime location, cozy atmosphere, and peaceful neighborhood made your trip so enjoyable. We love that you took full advantage of the walkability to shops and eateries—it’s one of the best perks of staying here! Eli will be so happy to hear that his hospitality made a difference in your experience. We always strive to go above and beyond for our guests, and your kind words mean the world. We’d love to welcome you back anytime—thanks for the high recommendation!

Thank you, Paul, for your detailed feedback! We’re glad you enjoyed the spacious apartment, quality linens, bathroom amenities, and convenient access to the metro. We always aim to provide a comfortable and well-equipped stay for our guests. Regarding the location, we understand how important transparency is, and we encourage guests to reach out with any questions before booking to ensure expectations are met. We appreciate your input and will review how we can improve clarity for future guests. We’d love to host you again for an even better experience!

Thank you, Christof! We’re glad you enjoyed the location and found it convenient for your NYC visit. We’d love to host you again!

Thank you for your review. We’re glad you appreciated the convenient location, in-unit washer and dryer, and responsive communication. However, we want to clarify that the unit was thoroughly prepared for your stay, and the issues mentioned were not brought to our attention during your visit. We strive to provide a comfortable experience and encourage guests to communicate any concerns promptly so we can address them. For future stays, we recommend exploring options that align with your budget and expectations. Thank you for staying with us!

Thank you for your kind review! We’re so glad the apartment met your expectations and had everything you needed for a great stay. It’s wonderful to hear the location and easy subway access made your trip to the city seamless. We’d be delighted to host you again in the future!

Thank you so much for your kind words! We’re thrilled to hear that our home provided you and your husband with such a comforting and welcoming experience. It truly means the world to us to know you felt at home. We’d love to host you again anytime!

Thank you for your feedback. We pride ourselves on offering the best service and ensuring every guest has a comfortable and enjoyable stay. Our listing is always accurate, and we work hard to provide clear communication before, during, and after each booking. It’s disappointing to hear any concerns weren’t addressed during your stay, as we’re always available to resolve issues immediately. The property is regularly maintained to high standards, and we’ve received consistent praise from past guests for cleanliness, safety, and comfort. We’re thrilled you still enjoyed your trip, and we hope to host you again to provide an even better experience. Thank you for choosing us!