4/10 (不満)
Audrey B.
2025 年 10 月 1 日
気になった点 : コミュニケーション、掲載情報の正確さ
Very disappointing. First impression was that the property was quite overgrown and did not appear to be well kept on the outside. Inside was like the pictures on the website, however, there were things that were less than ideal (no soap in the bathroom, stained coffee cups, etc) I rented the property from Friday to the following Thursday. On Saturday, I realized the shower did not work and notified the host. I was told someone would look at it, but no one came. On Sunday, I noticed wasps were in the house. After killing several Sunday afternoon/evening, I thought that was the end of it, but there were several more on Monday morning. I believe because workers were there scraping the shingles in preparation for painting, wasps that may have been nesting in the shingles were disturbed, causing the infestation. These conditions (no working shower and wasps) were unacceptable for a comfortable stay so I left early Monday morning and notified the host. I was told by the host that 'these issues don't prevent guests from enjoying the property'. I strongly disagreed with this statement and requested a refund. The host told me she was unable to offer a refund.With the help of VRBO Customer Support, I did eventually received a credit of 2 nights. This is definitely not a property I would recommend, and I regret that I did not read the previous reviews more closely.
Audrey B.
2025 年 9 月に 6 泊滞在
