My family and I have stayed at Inn of the Sea for a week in the summer for few years now, each year bringing a bunch of friends out, so we we’ve experienced a number of units and property managers. In summary: this unit could be easily be one of the best units on the property, but communication with Scott the property manager was tricky at times.
First: the unit. Located at the south end of the top floor of the ocean-side building, the views are unparalleled. It is also one of the more centrally located units so you’re never far from the pool, dock, tennis court, or other units. If you’re lucky the Wi-Fi will reach the pool, which is great because cell service at the property is spotty. Many of the units at Inn of the Sea are somewhat dated, and this one in no exception. While it comes with everything you need, there are no bells and whistles that many other units include. With this unit, what you see in the listing is what you get.
Next: check-in and communication with the host (Scott). I am a short term rental host (on another platform) so my critique comes from experience. My main issue is that we arrived at the property with out the check-in info and with no way of accessing the unit. No check-in info had been uploaded to VRBO. Scott hadn’t responded to my VRBO messages requesting the info and I had nothing in my email inbox. After calling him upon arrival, Scott said that he had emailed me the check-in info 2 months previous and that I should check my spam folder. Well, as most do, my spam folder auto-deletes messages after 30 days. I told him that I didn’t have the info, so he gave me the door access code over the phone and we were able to access the unit. Scott never ended up resending me the info, though. We made due because some site info was written down inside the unit and we were already familiar with the property as a whole, but some important details were missing (such as the Wi-Fi password). Luckily, some friends rented this unit last year and were able to share the password with us. I heard from Scott again immediately after our stay to tell us that the cleaners were unhappy to find that we had used the spare set of bed sheets. We were there for 10 days during a heat wave, and there was no indication that the spare sheets were not to be used. Maybe he mentioned it in the email that I never saw, but I couldn’t tell you.
Overall: 5-stars for location, 3.5 stars for check-in and communication.