Charming 3-bedroom house with WiFi, AC and access to backyard

Thank you for your feedback, and I'm truly sorry to hear your stay wasn't as comfortable as we strive for. I'd like to clarify a few points to ensure future guests have a clear picture. Our house rules, including removing shoes upon entry, are in place to keep the space clean and protect the wood floors, as noted in the listing. I personally greet all guests to ensure they feel welcomed, answer any questions, and confirm everything is set for a great stay. I'm sorry if this came across differently. Regarding noise, I reached out once to kindly address concerns about floor noise, as I do live on-site. My apologies if this felt intrusive. As for the package, I contacted you to retrieve it after it was mistakenly picked up, and I appreciate your help in resolving this. I knocked late that evening to avoid further delay, but I regret any inconvenience caused. I offered to skip the walkthrough at checkout as everything appeared in order, but l'm sorry this felt dismissive. My goal is always to make guests feel at home, and I'm disappointed this wasn't your experience. I hope to improve based on your feedback and wish you well in your future travels.