シルバーコーストの絶好のロケーションにある広々としたモダンなプール付きヴィラ

Thank you for your review. We are really pleased you enjoyed the house. Unfortunately we were unaware that painting would be in progress during your stay otherwise we would have advised before your arrival.

Thank you for your feedback, it is always useful for us to highlight things that we can improve. We try to have a full range of utensils in the kitchen for our guests use. It is not always possible to supply everything but we will review when we go in. The oven and hob are not new but are clean and work correctly. We are planning to upgrade the kitchen. With regard the shower there have been problems in the village with the main water pressure recently but we will also check our meter to make sure it is okay.

We are sorry to hear that you were disappointed with your stay. The rating on the accommodation is not something we influence other than by providing a level of service to our guests which is reflected in the ratings we have received over the previous years from those guests, hence our overall review rating of 9.4. At the start of the season we replace everything that we have been made aware of - that has either gone missing or has been damaged. There are variety of outside seating options available which accommodates the number of guests our villa can cater for including sunloungers, chairs and reclining chairs. We do not provide mattresses for the sunloungers, but is also not advertised as part of our offering. We were unaware the microwave was rusty, I believe it was a small section on the door but once notified, our manager replaced quickly. When it comes to kitchen equipment, we understand everyone has different needs. While we can't provide for every possible requirement, we offer a good range of items for meal preparation in our self-catering accommodation. The house is cleaned thoroughly before each rental and fresh towels and linen are provided, we are surprised to learn that you encountered these problems and we have raised the issue with our local manager. The problem with the water pressure in the shower is something we have no control over, there was an issue with the mains supply pressure locally and hopefully will be resolved soon. We value all feedback and continuously strive to maintain high standards for our guests. We are confident that our villa offers excellent value for money compared to others in the area, and we believe the positive reviews we've received over the years reflect our commitment to quality and guest satisfaction.

Thank you for your kind review, we are really pleased that you enjoyed our house and the area. It is always good to get feedback from our guests.

We are really pleased that the house met all of your requirements and that you enjoyed your stay in the Foz area. We try to make sure our guests are comfortable and have a relaxing stay.

Estamos satisfeitos que você tenha gostado da sua estadia em nossa casa. Ficamos surpresos ao ouvir seus comentários sobre a limpeza, como resultado da situação este ano nosso gerente implementou processos de limpeza mais rígidos e nossa casa está totalmente limpa e desinfetada. Temos um intervalo mínimo de dois dias entre os aluguéis, pois os produtos químicos têm um cheiro forte e precisam de tempo para se difundir. Desculpas relativamente à mesa de pingue-pongue, normalmente visitamos a nossa casa duas ou três vezes por ano e substituímos coisas como tacos e bolas, reparamos bicicletas, etc. Infelizmente não conseguimos vir a Portugal este ano devido a restrições. Obrigado por nos informar e providenciaremos a sua substituição. Normalmente a piscina é adequada para o número de casas, só fica ocupada quando cada propriedade tem mais do que o normal de 4 a 6 hóspedes, o que ocasionalmente acontece.