We have many guests stay at Pu'u Menehune and each person has their own expectations. We have had no complaints until this guest's recent posting. In fact, just the opposite. The prior guests thanked us for allowing them to stay at Pu'u Menehune and they let us know they had a wonderful time! The Property was just renovated this past Fall with fresh paint and stain on our wrap-around deck! The interior of the house is always thoroughly cleaned and "dressed" properly for guest arrivals. The Property has a beautiful, expansive lawn that is cut every 2 weeks and the house is nestled in a native (endemic) Ohia and Koa grove that surround the Property. Other than one azalea bush and one gardenia bush, and beautiful hydrangeas, there are no other plants or bushes near or next to the house as the guest describes.
We are puzzled as the guest's description of the Property as "overgrown with bushes and trees". There are bushes and trees in the surrounding landscape, but it is well maintained and distant from the house.
At this time, there are beautiful cherry trees "going-off" (i.e., in full bloom)!
The guest who commented on the Property may have confused our Property with another. Contrary to her complaint, we do not, as she states, market the property as a "stately home with precious antiques" (her words). Our property is marketed as a restored, historic, Waimea bungalow (a paniolo or ranch house) and that is how we price it. It is a beautiful Waimea, ranch-house, freshly painted, and located in a beautiful setting surrounded by fabulous nature!
The house has many antiques (cherry-wood beds, armoires, dining room tables and chairs, walnut sideboard, antique, rewired lamps, lights, and chandeliers, restored porcelain double-basin kitchen sink, porcelain pedestal bathroom sinks, antique doors and door knobs, French doors, historic, leaded-glass windows, etc.), but we do not describe them as "precious" (as she contends), although they are precious to us! We ask guests to please take care because the house has been refurbished with antiques and the house is precious to us. We hope people will respect the house. Perhaps our guest took offense....where none was intended. As for her comment regarding wear and broken furniture, there is a broken card-table in the living room, but it is folded and not intended for present use. There are two "frayed" rattan chairs on the deck that need replacement, but they are fine for use for guests wanting to enjoy the Property's "stately views" (the views are stately). If you are looking for a stately manor, please consider another property.
I spoke with our housekeeper (Michele) after she reviewed the guest's post, and we both had a chuckle, as she commented that the review did not seem rational. She reaffirmed that the house was kept very clean with no mildew. She said she could best describe the guest's words "as a glass of wine, half-full, with a fly in it." Michele is amusing!
In any case, most of the windows are double-hung windows and we are in the process of re-glazing them. We intend to complete that project, but its is still a-work-in-progress.
A guest who stayed at Pu'u Menehune just prior to the complaining guest Emailed us the following kind and appreciative comment after his family's stay:
"Mahalos for the wonderful time we had on the property!" That is a man whose attitude reflects a full glass of wine, with no fly!
We cannot be "all things to all people", but we do offer guests who want it "a wonderful stay in a historic, ranch-style bungalow, located in Waimea's Paniolo Country with breath-taking vistas, surrounded by nature, and beautiful birds!" We have many, annual repeat guests which belies the comments of our complaining guest!