3748 Tuscany by-the-Sea ~ Walk To Downtown Carmel

Thank you for your review, we are pleased your employees enjoyed there stay in this home.

Thanks for your wonderful review! We are so pleased you enjoyed your stay and that you enjoyed the great location.

As mentioned in your other review of your recent stay, we apologize that this visit was not up to your expectations. We are reviewing our processes to avoid this happening again.

Thank you for your review. We are pleased you enjoyed the home overall in spite of the homes 'quirks'. We look forward to your next visit to Carmel.

Thank you for your wonderful review. We are so pleased you enjoyed your stay and the convenient location to everything in Carmel. We look forward to your next visit.

Thank you for your review, we apologize that this visit to the area was not up to Sanctuary standards and are reviewing our processes to hopefully avoid this situation again.

We want to express our sincere apologies for the experience that you had while staying at Tuscany by the Sea. We acknowledge that there were several unexpected issues that came up during your stay, and it certainly sounds like they could have been handled in a more efficient way by our team. This was not a typical experience for our guests staying at a Sanctuary Home, so we are very sorry that so many issues arose during your stay. We want to respond to your comment regarding the linens not being changed, however. Our linens are always professionally laundered, at an off-site laundry facility and replaced between guest stays. We also have records for the date and time the linens were retrieved from the laundry service that we work with, as well as which member of our staff completed this task prior to your stay. If perhaps there was a stain on one (or more) of the linen items in the home, causing the impression that perhaps they were not cleaned, then we certainly apologize for that. Furthermore, the oven and the washing machine issues were first reported by your party. We had no prior knowledge that there were issues with either of those appliances before your stay, so we are very sorry for the inconvenience. We did know that the refrigerator was having intermittent issues, which is why we offered to deliver temporary replacement refrigerators during your stay, which you declined. You were also offered the ability to check out earlier than your originally-scheduled departure date and to be reimbursed for any remaining days in the home, because we were aware that these issues had been very disruptive for you, but your family also declined this offer; understandably, because we know how inconvenient moving homes would have been for you. Once again, we are very sorry that your stay was so full of disruptions. We hope that you will contact us again in the future, as we would like to make this experience up to you during a future stay with us.

Good Morning and thank you for your in depth review and concerns about the property. We are pleased you enjoyed the home overall and wanted to let you know that most of the items you mentioned above have now been addressed and we are working with the Homeowner to hopefully declutter the backyard a bit more to make it a bit more functional.

Thanks for your review of your recent stay in Carmel. We apologize that the start of your stay got off to a bad start and that Tim was able to get you back on track on a quick and timely basis. We have passed along your comments about the Kitchen appliances and will review what we can do to improve the guest experience for your next visit.