I'm not sure what the check in process includes so I went ahead and checked that as we had no issues getting into the property. We never interacted with the house manager (Angela) as she could not be reached. According to the paperwork we received, the house keeper was supposed to stop by and explain the house and help us get to know the house, but she never replied to my texts and she never came by to explain the house. As far as the house goes, it was perfect for us. It was so nice to see there were a lot of extras that we haven't seen at other locations, things for the beach, lawn chairs, bikes, golf clubs, coolers, etc. The neighborhood was excellent, we enjoyed evening walks. The one issue we did have was with the pool. It was not heated. We kept the cover on as instructed, but the cover didn't keep the pool warm enough to enjoy. We only used it twice because the water was too cold. The pool also has damage on the floor of the pool. There is a 12 inch section missing and another smaller section as well. The accommodations were spot on. The rooms were spacious and we even thought the desk and printer could come in handy if working from home. The only other concern is the bathtub in the bathroom that's between the 2 rooms, and the shower in the master both had issues draining. They backed up while showering. Other than that we had a great time. Thanks Ralph!