We arrived and were a bit surprised that this unit was NOT a lower level unit since that's what we had searched for. There IS a bedroom on the main level but the main level is up two flights of stairs, we had to make alternate arrangements for one of our party for the week because she's handicapped. The unit was clean when we checked in. Towels were delivered to the unit at 5/530pm and weren't dry, so I guess the cleaning crew was running late. We put the towels in the dryer but it can only dry a couple articles of clothing at a time so it took quite a while and was not very efficient. There was some confusion on check in date and we were able to access the unit the day before our actual check in, which for security reasons was scary for us since there was someone staying there and we could just walk in. The kitchen light kept going in and out, not sure if it was burning out? The mgt co. needs to follow up with pest control, there was a very large bug, looked like a roach of some sort, on the ceiling. We also had someone show up in the middle of the week to view the unit. We called and the contact person informed us that the unit was not on the market and that they must have had the wrong address. The unit is dated and carpets need to be cleaned, lots of stains. The gentleman that we had to call for issues was very easy to reach and explained the reservation issue. The pools were not crowded and there are 3 to choose from. The kitchen was stocked with any dishes that you should need for the week. Beds were ok. Sleeper sofa for kids only, very thin mattress, not very comfortable for teenager.