Miami Freedom Park Oasis by HS with Swimming Pool, AC, WiFi, Pool Table

We strongly disagree with this review, which presents a misleading and incomplete account of the guest’s stay. The property was professionally cleaned and inspected before arrival. The photo showed a single ant, not an infestation; the marks in the drawers were wear to the finish, not dirt; and the BBQ concern was not raised before the guest decided to leave. Allegations of a chemical odor and privacy concerns were only brought to our attention later. We responded promptly, contacted Vrbo, and offered to send our cleaning team the following morning to address the initial concerns. The guest chose not to respond for 24 hours and to leave without allowing us the opportunity to inspect or remedy them. The timing of the escalating allegations, together with the disagreement over the requested refund, raises serious concerns about whether this review was influenced by dissatisfaction with the refund outcome rather than being a fair and balanced account of the stay. We stand by our documented actions and believe future guests deserve an accurate account of the facts, including our genuine efforts to resolve the concerns.