ペット可キャビン、焚火台、BBQ、素晴らしいデッキ付き！

Thank you for sharing your feedback. We’re sorry the condition of the property did not meet your expectations. The home was cleaned by multiple team members before your arrival, and we wish we had known about the cleanliness concerns during your stay so we could have addressed them. The washer and dryer are not advertised amenities, although we understand seeing them in the photos may have caused confusion. Following your stay, the outdoor area was inspected and two fallen trees were found. We appreciate you bringing these concerns to our attention and will continue reviewing the property to ensure it is clean, comfortable, and well prepared for future guests.

Hi Anne, We were sorry to hear that you were disappointed with your stay. After going over your feedback, the homeowner wanted to follow up on the items that you mention: - Travelers can see the property location on the listing map before they book - There are only neighbors to one side of the cabin. The owners don't spend much time there, and they weren't present during your stay - The owner did respond to your questions about the TV via text/phone in a timely manner - The satellite was out due to the poor weather, which is of course outside the control of the owner - The cabin is thoroughly cleaned & sanitized for each new guest - They also check the lights, remotes, DVDs, etc It is not advertised that the owner provides firewood, but they do supply durologs for the inside fireplace and starter sticks You told the owner that you were leaving early due to a change in plans, and they wish that you had let them know about your concerns instead! They'd have been happy to help however possible so that you could have a great stay at the cabin.

Hi Dania, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We had thoroughly cleaned the home before your arrival; especially in light of COVID, we do our absolute best to provide a clean and sanitized space for our guests to enjoy - We wish you would have given us a chance to come to resolve any issues promptly before you left the property; we were happy to come back out immediately and reclean - Additionally, we would've appreciated some communication from you to us, the owners, or our management team about your dissatisfaction so we could have been in the loop about your experience and next steps - We advertise this accurately as a cabin in the woods. We're sorry if the property fell short of your expectations, however, we make sure our photos and listing description is accurate so guests know what to expect before booking (including features like the curtains as bedroom doors) - Lastly, we ask our guests to be considerate of our neighbors, and also we'd like to note that the day you arrived was rainy which made the environment damp Thanks for letting us know about your stay.