温水プールとプライベートオーシャンビーチへのアクセスが可能なヒザーヒルズビーチハウス

We are so happy to hear that you enjoyed your stay! Best wishes to you and your family!

Many thanks for your note and we are sorry to hear of your issues with your stay. Unfortunately, this is the first that we or our property manager are hearing of any problems during your stay so we are a bit surprised by it. Now that the summer season has come to an end we have been able to fully inspect the property again and have begun plans to install a new deck. However, please know that at the beginning of the season that deck was thoroughly inspected and deemed to be perfectly safe. The removal of trash is clearly stated in the rental agreement which you accepted when you booked the property on 7/10/2022 so you should have known for over two months before check in that tenants are responsible for the removal of all trash. As to the "moldy smell" I cannot comment as the home is inspected regularly and I can assure you that there is no mold in the house so I am not sure what caused an "allergic reaction". An early check-in was granted at your request and you were not charged for any utilities which is typically the tenants' responsibility.

So happy to hear you enjoyed your stay!

So sorry to hear that the house was not to your liking and not large enough for you and your group. However, to be perfectly frank, we were absolutely stunned to read your comments and references to “negative surprises”. As depicted on the website and stated in the property description, the house measures about 2000 square feet (excluding the basement) with 3 bedrooms and 2.5 bathrooms. There are no deceptive photos posted on the website. In fact, several people commented that the photos do not do the house justice and were pleasantly surprised upon arrival. Renters’ responsibility for their pro rata share of utilities is very clearly stated in the Rental Agreement which is provided to and accepted by the renter at the time of booking a stay, often several weeks in advance of the check in date. It is also standard practice with most Montauk home rentals. All residents of the Hither Hills section of Montauk are given ONE beach pass and key to the private beach parking lots by the Montauk Beach Property Owners Association (for a fee paid by the owner). This is clearly stated in the property description on the website. It is also clearly stated on the parking pass itself - BOLD letters – one pass per household. This rule has been in effect for many, many years now. The beaches in Hither Hills are private and the MBPOA issues only one pass per household to ensure that every resident of Hither Hills can park their car at their neighborhood beach. There is a heater in the pool. However, many renters choose not to use it during the heat of the summer. This is their choice and preference, not ours. It is beyond our control. To turn the heat on, simply turn the dial up to your preferred temperature setting and the pool will heat up in a very short period of time.