Updated Cabin - Hiwassee Highlife

Hi Anna, Thank you for sharing your feedback and for choosing to stay with us. We're glad to hear that, despite some challenges, you were able to enjoy quality time with your family, which is what matters most. We appreciate your comments regarding the towels, seating, kitchen items, and bathrooms. We'll review the towel placement and inventory with our local team to ensure they are easier for future guests to locate. The recliners are not advertised as sleeping accommodations, but we understand your disappointment and will have the chairs inspected to confirm they are functioning as intended. We'll also review the kitchen inventory, including the cookware, to make sure it adequately supports larger groups. Regarding the bathrooms, we understand that the tub height may be challenging for some guests, particularly those with mobility concerns or shorter stature. While this is part of the home's existing layout, we appreciate the feedback as it helps future guests set their expectations. We're sorry to hear the Wi-Fi performance did not work well with your phone plan during your stay. Connectivity can vary depending on carrier coverage and device settings, but we'll continue to monitor the service to ensure it meets guest needs. Thank you again for your valuable feedback. We're pleased that you and your family were still able to create memories together, and we appreciate you taking the time to share your experience. We wish you and your loved ones all the best and would be happy to host you again in the future.

Hi Erin, Thank you for your honest and detailed feedback. I’m glad to hear you enjoyed your stay overall, but I’m truly sorry that the condition of the yard, dock, and porches took away from your experience. Your comments about the overgrown grass, spider webs, and unsafe dock are deeply concerning, and I completely understand how frustrating that must have been. I’ve already scheduled a full cleanup of the outdoor areas, including pest control and dock repairs, to ensure the property is safe and enjoyable for future guests. I also appreciate you pointing out the missing foosball table—we’ve updated the listing to reflect that change and avoid any confusion going forward. Thank you again for bringing these issues to my attention. Your feedback is helping us make important improvements, and I hope we’ll have the opportunity to provide a much better experience next time.

Hi Tiffany, Thank you for your thoughtful feedback! I’m glad you enjoyed your stay and appreciated our pet-friendly policy. Your insights on the outdoor areas and tipping options are invaluable. We look forward to welcoming you back soon!

Hello Keisha, Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and the condition in which you found the property. Cleanliness and safety are top priorities for us, and it’s clear from your comments that we fell short during your stay. I sincerely apologize for the issues you encountered, including the cleanliness concerns, maintenance problems, and the discomfort they caused. Your detailed feedback, along with the photos you provided, has been extremely helpful in identifying areas that require immediate attention. Please know that we have already scheduled a full deep clean of the property and are addressing the maintenance items you mentioned, including the stove, refrigerator, bathroom fixtures, and ventilation. We are also reviewing our cleaning and inspection procedures to ensure this does not happen again. I regret that your stay did not meet expectations, and I appreciate you bringing these matters to our attention. Your comments will help us improve and provide a much better experience for future guests.

Hi Alicia, Thank you so much for your review. We would love to host you again!