LUX SLC Townhome King Bd Garage Sauna Near Airport

Thank you for taking the time to share your feedback. We are truly sorry for the stress you experienced during your stay, especially while traveling for your daughter’s surgery. That is never the experience we want for our guests. We want to clarify that during your reservation, we did not receive any communication regarding concerns with the unit or the listing details. The only message we received was approximately 60 minutes after check-in indicating that you would not be staying, but no issues or dissatisfaction were shared at that time. Had we been notified of your concerns, we would have gladly tried to assist, including exploring the option of relocating you to another listing we manage in the city that may have better suited your needs. Regarding the location, the home is situated in a downtown area. As with most urban downtowns, there is a visible homeless population in surrounding public spaces. While this is unfortunately outside of our control, the property has exterior security cameras and is patrolled by a security company, and we have not experienced any break-ins at this location. As for proximity to the hospital, we have since rechecked the drive time and it averages approximately 15 minutes depending on traffic conditions. We understand how important accuracy is, especially in time-sensitive situations, and we appreciate you bringing this to our attention. We genuinely regret that this stay did not meet your expectations.