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Thank you for staying with us and writing a review! We are glad to hear that you’ve enjoyed your experience staying with us!

Thank you for staying with us and writing the review, we are so glad you have enjoyed your stay! It will be a pleasure having you stay with us again with your returning guest discount! Please do not hesitate to contact us whenever traveling again!

Thank you for staying with us and writing the review, we are so glad you have enjoyed your stay, our team strives for great costumer service! It will be a pleasure having you stay with us again with your returning guest discount! Please do not hesitate to contact us whenever traveling again!

Thank you for staying with us and writing a review! We are glad to hear that you’ve enjoyed your experience staying with us!

Thank you for staying with us and writing a review! We are glad to hear that you’ve enjoyed your experience staying with us!

Dear Evelyn, Thank you for staying with us and writing the review, we are so glad you have enjoyed your stay, our team strives for great costumer service! I will forward the comments to my manager and home owner, we appreciate them! It will be a pleasure having you stay with us again with your returning guest discount! Please do not hesitate to contact us whenever traveling again! Best regards, Cesar Esmeraldi

Thank you for staying with us and writing a review! We are glad to hear that you’ve enjoyed your experience staying with us! Noted the comment and will address with our team. Our team offers a 5% discount on the rent for a future booking, will be a pleasure having you again!

Thank you for staying with us and writing the review, we are so glad you have enjoyed your stay, our team strives for great costumer service! It will be a pleasure having you stay with us again with your returning guest discount! Please do not hesitate to contact us whenever traveling again!

Thank you for staying with us and writing the review, we are so glad you have enjoyed your stay, our team strives for great costumer service! It will be a pleasure having you stay with us again with your returning guest discount! Please do not hesitate to contact us whenever traveling again!

Dear Sheena, Thank you for staying with us and writing the review! I have brought up your comments to our team's attention, we appreciate them! For next time feel free to call anytime, we are 24/7 :) It will be a pleasure having you stay with us again with your returning guest discount! Please do not hesitate to contact us whenever traveling again! Best regards, Cesar Esmeraldi

Dear guest, Thank you for staying with us and for your review! Our 24/7 team is proud to assist you through your stay in Central Florida and would love to have you stay with us again! We are glad that you have enjoyed the lovely home! Returning guests get 5% discount on the rent of a future reservation! Please do not hesitate to contact us with any questions or concerns! Best regards, At Home VR Team

Thank you for your feedback. What did you mean by no wash clothes? The house comes complete with washer and dryer which is to the left of the house. We hope you will stay with us soon.

Thank you for staying with us and writing a review! We are glad to hear that you’ve enjoyed your experience staying with us! Our team offers a 5% discount on the rent for a future booking, will be a pleasure having you again!

Dear Emilia, Thank you for your kind words. Our team members strive to deliver an exceptional service to our guests. We are delighted to hear that you were happy with our 24/7 maintanance service and the lovely unit! So you can feel at home we look forward in welcoming you back in the future. At Home VR Team

Hello Linda, thank you for taking the time to share your feedback. We are sorry to hear that your overall perception of your stay did not meet your expectations, as this does not reflect the level of service we strive to provide to all of our guests. Throughout your stay, our team responded promptly to each concern you reported and remained available to assist you at every opportunity. When the maintenance items were brought to our attention, we offered to send our maintenance team to the property immediately to inspect and address them. However, we understand that, due to the short length of your stay, you preferred not to have maintenance visits during your reservation. Our team remained fully available and ready to assist whenever needed, and we respected your preference while continuing to provide support throughout your stay. This home has welcomed many guests over the years and continues to provide positive experiences. We are committed to maintaining our properties to a high standard, and any maintenance items reported are taken seriously and addressed as quickly as possible. With more than 10 years of experience in the vacation rental industry, we remain dedicated to providing responsive communication, professional support, and well-prepared homes for every reservation. For this reason, we were disappointed to receive such a review, especially considering our team's continuous efforts to assist you and our willingness to address the reported concerns during your stay. We sincerely appreciate your feedback, as it helps us continue improving both our homes and the experience we provide to our guests. Thank you again for staying with us, and we wish you all the best in your future travels. Best regards, At Home Vacation Rentals

Hello Cheryl, thank you for your feedback. We are truly sorry to hear about the issues you experienced during your stay. As soon as we received your messages, our team responded promptly to assist you. Please know that we follow strict pest control protocols at the property, especially during high season. Pest control services are up to date, which is why we also always reinforce the importance of keeping doors and windows closed and avoiding daily trash accumulation. We sincerely regret that this situation occurred. We have discussed this internally, and the home has recently undergone renovations, leaving it like new, along with additional pest control treatments to ensure it meets the highest standards and provides greater comfort for our guests. We truly appreciate your feedback, as it helps us improve, and we hope to have the opportunity to welcome you again under better circumstances. Best regards,

Dear Jessica, Thank you for staying with us and writing the review. For the future feel free to contact us, we are 24/7. The home is routinely renovated and we have not heard any complaints until we read the review, we are on it! As you have stated we did assist, our team is 24/7 and assisted even after hours. Our goal is always for guests to enjoy. I have brought up your comments to our team's attention, we appreciate them! For next time feel free to call anytime, we are 24/7 :) Please do not hesitate to contact us whenever traveling again! Best regards, Cesar Esmeraldi

Dear guest, Thank you for staying with us and for your review! Our 24/7 team is proud to assist you through your stay in Central Florida and would love to have you stay with us again! We are glad that you have enjoyed the lovely home. The kitchen utensils and house itself have been renovated and modernized! Our housekeeping team leaves the standard kits in all bathrooms and the home always comes with it at the arrival. Unfortunately we can not control how long it takes for the pool heater to heat the pool as it may vary due to the weather, however, if scheduled prior to the arrival we always turn it on a day before since it usually takes 18 hours for it to heat the pool. Returning guests get 5% discount on the rent of a future reservation! Please do not hesitate to contact us with any questions or concerns! Best regards, At Home VR Team

Thank you for staying with us and writing the review, we are so glad you have enjoyed your stay, our team strives for great costumer service! There is indeed a line upon check in time since the community gate checks person by person, only allowing guests that are in the system for your safety. It will be a pleasure having you stay with us again with your returning guest discount! Please do not hesitate to contact us whenever traveling again!

Hello Nadine, Thank you for your feedback. We are sorry to hear about the concerns mentioned in your review. However, during your stay, we did not receive any reports or observations through any of our customer service channels. Had any issues been reported, our team would have certainly provided the necessary support promptly. Please note that we follow strict operational protocols and conduct check-in inspections for all new arrivals. After receiving your feedback, we reviewed the property again and did not find any of the issues described. We are a serious company with over 10 years of experience in the market, and we take our guests’ comfort and satisfaction very seriously. We appreciate your feedback, as it helps us continue improving, and we hope to have the opportunity to welcome you again under better circumstances in the future. Best regards,