Our host was very accommodating. He responded quickly to a couple of issues that were handled right away. The amenities in this house are many, but what our group of 12 enjoyed most was the large, fully equipped kitchen, the dining table that seats 16, the theater room, the outdoor space with grills, gazebo, chairs a-plenty, the hot tub, and let's not forget the orange trees! The living room has lots of seating and the TV's were simple and easy to operate. A two-car was welcome, and the extra refrigerator there was extremely useful. The bedroom and beds are very comfortable and the showers were clean when we arrived. You may want to bring a few extra face cloths and bath towels with you as we ran short pretty quick into our stay. Our family gets together every year and this is one of the best, if not THE best house we've stayed in. The neighborhood is quiet and safe and not too close to any major road or freeway. The only vehicles you'll hear are the ones coming down your own street! We are already planning another stay at the Hope Street Retreat!