The folks at Ski Country Resorts were very helpful and provided excellent, timely service. Check-in and check-out were quick and painless. Unfortunately the property we rented was very disappointing. It has a lot of potential if the owners would invest in its upkeep. First, it was on the third floor without an elevator. I don't recall reading this in the description. This obviously wasn't ideal given that we have two small kids and lots of ski gear. The unit smelled old and stale and was so offensive that we had to constantly boil a concoction of oranges, cloves, and cinnamon to mask the scent. The beds were dreadful, especially the main bed. They are so old and lack any kind of support that we woke up sore every day. My wife slept on the couch! The hot water did not last more than 10 minutes. Only one person can shower per hour. There is a non-GFI outlet right above the kitchen faucet, which is a major electrical/fire hazard. The entire place felt old and dirty. We only sat on the couch after covering it with a sheet. The pots and pans are all chipping. The cutting board was broken and cracked in multiple places. One of the burners on the range (which is at least 30 years old) only works on the high setting. I could go on and on. It's a shame. This place could be cozy with lots of character, but the owners don't seem interested in keeping it up-to-date. Also, it's about a quarter mile to the Snowflake lift and the base of Peak 9, which is not terrible. The shuttle stop is at the entrance to the complex. This is not bad at all, but definitely not ski-in/ski-out. Again, I don't recall if it was marketed as this, but it was definitely a little further from the lifts than I anticipated. Only two blocks from Main Street, which was nice. We will rent elsewhere next time. Even at a pretty good rate, I think we can find something nicer next time.