Condo on Private Island on Lake Travis with Pools, Hot Tubs, Tennis Courts, Gym, Kayaks Included

Hi Laura, Thank you for taking the time out to leave this review. We are glad you enjoyed your stay and will look forward to having you back as our guest in the future. Thanks again and safe travels, The Team at iTrip Vacations in Austin

Hi Steve, Thank you for taking time to leave this review - Glad you enjoyed your stay and hope to have you back soon! -Amy with iTrip

Hi Amber, Thank you for taking time to leave this review and we are so glad that you enjoyed your stay! Please come back anytime - we loved having you as a guest! - Amy with iTrip

Hi Amadeo, Thank you for taking the time to leave this review. We are glad you enjoyed your stay at Casa Oasis and will look forward to having you back as our guest in the future. Thanks again and safe travels, The Team at iTrip

Hi Jennifer, Thank you for taking the time to leave this review - we are so glad you enjoyed your stay at Casa Oasis and would love to have you back as our guest in the future. Thanks again, Amy with iTrip

Hi Deanne, Thank you for taking the time to leave this review. We are so glad that you enjoyed your stay and we look forward to having you back as our guest in the future. Thanks again and safe travels, The Team at iTrip

HI Julieta, Thank you for taking the time to leave this review - we are glad you enjoyed your stay at Casa Oasis and will hope to have you back as our guest in the future. Thanks again and safe travels, The Team at iTrip

Thank you so much for taking the time to share your wonderful experience at our property! We are so glad you enjoyed your stay at Casa Oasis and we hope to have you back as our guest in the future. Thank you again - The team at iTrip Austin

Hi Brent, Thank you for taking the time to leave this review. We are so glad that you enjoyed your stay and we look forward to having you back as our guest in the future. Thanks again and safe travels, The Team at iTrip

Thank you for taking the time to leave this review. We are glad you enjoyed your stay and we'll look forward to having you back as our guest in the future. Safe travels, Amy with iTrip

Hi Barron, Thank you for taking the time to leave this review. We are glad you enjoyed your stay. We always strive to make every stay a five-star experience so we would love additional feedback on what can be improved upon. You mentioned the property needing more attention and maintenance however we would need some specifics so we can address for future guests. Thank you again, Amy with iTrip.

Hi Roger, thank you for taking the time to leave this review - we are glad you enjoyed your stay and will hope to have you back as our guest in the future! Safe travels, The Team at iTrip

Hi Katherine, Thank you for taking the time to leave this review - We wish there had been more water in the lake however this has been a terrible year so lake-levels are at an all-time low. Thanks again and safe travels, The team at iTrip

Hi Dannie, Thank you for taking the time out to leave this review. We are glad you enjoyed your stay and will look forward to having you back as our guest in the future. Thanks again and safe travels, The Team at iTrip Vacations in Austin

Hi Bonnie, Thank you for taking the time to leave this review. We are so glad you enjoyed your stay at Casa Oasis and we'll hope to have you back as our guest in the future. Thanks again and safe travels, Amy

Hi Jim, thank you for taking the time to leave this review. We are glad to hear that you enjoyed your stay at Casa Oasis, and we will look forward to having you back as our guest in the future. Thanks Again, Amy

Thank you for your feedback and for staying with us. We're glad you enjoyed the location and amenities, though we’re sorry to hear that other aspects of your stay didn’t meet expectations. We want to clarify that the recent historic flooding in Central Texas caused the lake level to rise over 10 feet, which in turn shut down the lake pumps that power the central AC units at the Island complex. Since all units rely on this shared system, the outage affected the entire property and was unfortunately out of our control. The good news is that the lake pump has since been repaired and the AC is now fully operational again. Regarding the balcony mention—we’ll double-check the listing description to make sure it accurately reflects the unit layout. And we appreciate your comments on the cleanliness and interior. We’re addressing this with our cleaning team and are continuing to make updates to improve comfort and guest experience.

We are thankful to have the opportunity to respond to this review and provide ‘our side’ to this very one-sided review. 1. The sink had a slow drain but was not clogged. If you think through the comments, if the sink were ‘totally blocked’, there would be no reason to have a bowl UNDER the sink to ‘collect leaking water’ We were there the day Chris left and there was no bowl under the sink, nor was there any water anywhere in the condo. 2. The carpets are not dirty, and we only wish we were able to attach photos to show this to people reading the review. 3. We have no idea what is mean by ‘window blinds inoperable’ – again, we were at the condo on the day of their departure to look into these many false claims, and there was absolutely no issue with the blinds. 4. AC filter is changed every month (and dated). Had Chris mentioned this concern, we could have directed him to the AC filter to check the replacement date (10/1/21) 5. The towels (a set of 2, for 2 people) are far from ‘shabby’ – quite the opposite, as they are fluffy, high-end towels. The listing clearly states that there is not a washer/dryer in the unit, but that there are laundry facilities on site. It is suggested that we were ‘uncooperative with drain repair’, however the rest of the story is that Chris called us, very aggressive and hostile, and said “you have exactly 4 hours to get these issues resolved’, and then proceeded to use profanity with our employee. There was never a request for additional towels or linens (which we would have been happy to provide), but rather a demand for restitution / resolution, with a 4-hour time limit. With this in mind, we offered Chris the opportunity to leave, with a refund for whatever nights he chose not to stay (because honestly, it was very unlikely that we’d be able to find a plumber to be there within 4 hours, and we were not going to have the carpets professional cleaned during his stay, as was his demand). We refunded Chris all of the money that he was entitled to. As we explained to him, if he slept in the bed, used the towels to shower, ate off the plates, used the silverware, YES, a cleaning fee was charged. We are not in a position to refund the VRBO fee – this is not our money to refund. In our many years of managing vacation rentals, this was one of the least pleasant guest-experiences ever. Chris treated our employee with complete disrespect (profanity) and was verbally aggressive. We will not accept future bookings from Chris.

We are thankful to have the opportunity to respond to this review. We do regret that the guests had difficulty reach us; their call was returned within 2 hours of the initial call (at 4am). We'd had no issues reported by any previous guests so we were surprised to hear of the issue. We offered to send the AC company out to look at the AC, and our offer was declined. We told the guests that there is a portable AC unit in the close for additional cooling, as the temps in the summer are over 100 and sometimes people want it cooler than just the CACH will provide. We offered to come out to set up the portable AC (not expecting them to do this) and again, our offer was declined. We are unclear on what additional steps we could have taken, other than offer them a full refund, which is what they asked for. We told the guest we would be happy to refund them for the nights they don't stay, if they'd like to leave early - again, offer was declined.

Hi Angelo, Thank you for taking the time to leave this review - we are glad you enjoyed your stay and will hope to have you back as our guest in the future. Thanks again and safe travels, The team at iTrip