Cozy Gunnison Studio〜クレステッドビュートまで30マイル！

Hi Roberta, we’re sorry to hear you had difficulty locating some of the amenities. Although these were available on site, we are making improvements to enhance their visibility for future guests. The studio has recently been upgraded with several new features, including an all-in-one washer and dryer, a convection air fryer toaster oven combo, a Dyson vacuum, and updated fire alarms. Unfortunately, the original fire alarms were found to be defective, but have since been replaced. Thank you sincerely for your valuable feedback—it is greatly appreciated.

Katherine, thank you for taking the time to share your feedback regarding your recent stay. We truly value your input as it helps us improve the experience for all our guests. We deeply apologize for the issues you encountered with the garbage disposal and the state of the driveway and sidewalk during your visit. Providing a comfortable and convenient environment for our guests is our top priority, and it's clear we fell short in this instance. Regarding the garbage situation, please know that our cleaning service is tasked with ensuring the garbage is taken out weekly. However, the recent heavy snowfalls have occasionally delayed garbage collection services, which might have contributed to the issue you experienced. We understand the inconvenience this caused, and we're looking into ways to better manage such situations in the future, especially during periods of heavy snow. As for the snow removal, we have a contract with a snow removal service that is responsible for clearing the driveway and sidewalk every time it snows. We have reviewed the video surveillance footage, and it confirms that snow removal was performed the weekend of your check-in. Unfortunately, the Gunnison area did receive several inches of new snowfall around your arrival, which might have contributed to the conditions you described. We strive to maintain clear and safe access to our property, and we regret any oversight in ensuring the pathways were adequately maintained during your stay. Living in the high Rockies comes with its set of challenges, particularly with snow accumulation during the winter months. We continuously work to address these issues promptly, but the timing of snowfall and snow removal services can sometimes lead to less-than-ideal conditions. Please know your feedback has been taken seriously, and we are actively working on improving our maintenance and service protocols to better handle such situations in the future. We hope this experience does not deter you from staying with us again. We would love the opportunity to host you under better circumstances, ensuring a comfortable and enjoyable stay. Thank you again for your feedback, and please accept our sincerest apologies for any inconvenience you experienced.

From the Owner: "The unit is as described. The furniture, linens, appliances, and cookware are all new. The studio is on a second floor, the steps are up to current construction codes and are a typical rise over run. The guests get pictures of how to use the table and chairs before check in. There is adequate room to have all four chairs in use around the table. The towels are replaced monthly. No other guests have mentioned paint on the sheets certainly not to the extent they would be used as a drop cloth. Nor is that the standard the cleaning company or myself would accept. The studio doesn’t have AC but the nightly temperature in the hottest part of the summer are in the upper 40’s to low 50’s.The exterior pictures of the studio should be updated."

Madeline, thank you for your feedback. We have shared it with the homeowner who has the following to say: "I'm sorry you were disappointed with your stay and apologize for any inconveniences. We do not live at the main house, we were there on vacation but also to fix up the landscaping to improve the aesthetics of the property. Prior to that, it was nothing but dirt and weeds in an open, fenceless yard. The ground freezes during the winter season so nothing could be done while the temperatures were below freezing because the house was just built at the end of 2017. If you had just let us know about the late evening noises, we would've been more conscious of the time and stopped working at whatever time you needed us to stop. I'm not sure why there was an assumption that there would be a washer/dryer. It was not listed as an amenity but I do understand that it would be nice to have available. The description was for a studio apartment, not a condo, and clearly showed what came with the rental. The house has a washer and dryer available as part of that rental. We did offer and washed your clothes for you prior to your departure. The pictures clearly show the studio exactly as described being over a garage, including use of the garage. The description will be updated to state that there is now a graveled area directly on the side of the studio for guests to use for any needs. As for the dishes, I was not aware that they were not microwavable and could've have been a very easy and quick fix. That issue has been resolved. If any concerns had been brought to our attention, we would've been more that happy to try to make any adjustments or changes to remedy any issues right away to make your stay a positive experience. There have been previous guests occupying the studio while there have been separate house guests without any issues of either guests feeling intrusion on their stays. I'm not sure why us staying at the house versus a different guest would be much different, but I'm sorry we made you feel that way. We feel that the property is a very affordable and nice option for vacationers, and one of the few places to allow pets. Again, we apologize for the evening noise and landscaping work. The property now has a nice and beautiful deck and yard for guests to enjoy." Thank you for giving us the means to create five-star experiences moving forward. Best, the Evolve Team