一棟貸し

カイルアコナHIビッグアイランドの中心に位置する熱帯ゲッタウェイ

Kahakai Place - AC, Gated, 1 Block from the Ocean

カイルアコナHIビッグアイランドの中心に位置する熱帯ゲッタウェイの写真ギャラリー

リビング エリア
屋外ダイニングエリア
客室
客室
バスルーム

口コミ

10段階中9.0
とても素晴らしい
ベッドルーム 3 室バスルーム 3 室定員 6 名

人気の設備とサービス

  • 敷地内駐車場あり
  • キッチン
  • 洗濯機
  • 冷房
  • アウトドアグリル
  • バルコニー

周辺ガイド

地図で表示
Kailua-Kona, HI
  • Place, セイディー シーモア植物園
    ‪徒歩 14 分‬
  • Place, マジック サンズ ビーチ
    ‪車で 3 分‬
  • Place, カイルア・コナ・ビーチ
    ‪車で 3 分‬
  • Airport, カイルア コナ - ビッグ アイランド, ハワイ島, ハワイ (KOA-コナ国際空港)
    ‪車で 24 分‬

客室 & ベッド

ベッドルーム 3 室 (定員 6 名)

ベッドルーム 1

キングベッド 1 台

ベッドルーム 2

クイーンベッド 1 台

ベッドルーム 3

クイーンベッド 1 台

バスルーム 3 室

バスルーム 1

タオルあり · 浴槽またはシャワー · トイレ · ヘアドライヤー

バスルーム 2

バスルーム 3

その他のスペース

ポーチまたはベランダ
キッチン
バルコニー
ダイニングスペース

この施設について

カイルアコナHIビッグアイランドの中心に位置する熱帯ゲッタウェイ

アリイドライブへは徒歩圏内。素晴らしい���ーシャンフロントのレストランやお店があります。 この家は、メインフロアに広々としたリビングルーム、キッチン、ハーフバス、ベランダがあります。 花崗岩のカウンタートップと必要なアメニティのすべてを備えた設備の整ったキッチン。 第二話は3ベッドルーム2浴室、そしてランドリーエリアがあります。 屋外のバーベキュー、ビーチ用品など����の小さなオアシスであなたを待っています。
ハワイTAT / GE#209-459-4048-01

日付を指定して料金を検索

類似した宿泊施設

ハウスルール

チェックイン : 16:00 以降
代表者の最低年齢 : 21 歳
チェックアウト : 11:00 より前
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お子様

子供の利用可 : 0 ~ 17 歳
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イベント

イベント不可
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ペット

ペットとの宿泊不可
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喫煙

喫煙不可

重要事項

ご宿泊に際して

施設の定める利用規約に従って、追加ゲスト料金がかかる場合があります
場合により、チェックイン時に政府発行の写真付き身分証明書と付随費用精算のためのクレジットカード / デビットカードのご提示、または現金でのデポジットのお支払いが必要です
宿泊施設への要望は、チェックイン時の状況によりご希望に添えない場合があり、内容によっては追加料金が発生することがあります。対応は確約ではございませんのでご了承ください
敷地内でのパーティーやグループイベントの開催は固く禁止されています
オーナーによると、施設に一酸化炭素検知器があるとのことです
オーナーによると、施設に煙感知器があるとのことです
この施設には安全設備として、消火器、救急セットが備わっています
この施設には、バルコニー、パティオ、テラスなど安全面からお子様に適さない可能性がある屋外スペースがあります。ご心配な場合は、ご到着前に施設にお問い合わせの上、適切な客室に宿泊できるか確認することをおすすめします。
施設の登録番号 : 3760170970000, GE-209-459-4048-01, TA-209-459-4048-01

周辺地域について

カイルア コナ

このバケーションホームは、カイルア コナのホルアロアビレッジ地区にあり、山中かつビーチの近くに位置しています。カイルア・ピアとモクアイカウア教会は、この地を代表する人気観光スポット。アクティビティを楽しみたいなら、カハルウ ビーチ パークやカイルア コナ埠頭がおすすめです。KBXtremeとコナ コミュニティ アクアティック センターも訪れる価値のあるスポットです。近くにはカヤック、スキューバダイビング、シュノーケリングなどのウォーターアクティビティが充実しています。
地図
Kailua-Kona, HI

周辺情報

  • セイディー シーモア植物園 - 徒歩 14 分 - 1.2 km
  • マジック サンズ ビーチ - 車で 3 分 - 2.7 km
  • カイルア・コナ・ビーチ - 車で 3 分 - 2.7 km
  • カイルア・ピア - 車で 6 分 - 4.6 km
  • フォー シーズンズ リゾート フアラライ ゴルフコース - 車で 35 分 - 35.5 km

交通案内

  • コナ国際空港 (KOA) から車で 24 分

レストラン

  • ‪Don's Mai Tai Bar - ‬車で 5 分
  • ‪Royal Kona Resort Oceanfront Bar - ‬車で 5 分
  • ‪Huggo's On The Rocks - ‬車で 5 分
  • ‪Island Lava Java - ‬車で 5 分
  • ‪Magics Beach Grill - ‬車で 3 分

よくあるご質問

カイルアコナHIビッグアイランドの中心に位置する熱帯ゲッタウェイはペットと宿泊できますか ?

いいえ、ペットは同伴できません。

カイルアコナHIビッグアイランドの中心に位置する熱帯ゲッタウェイの宿泊料金はどのくらいですか ?

2026 年 4 月 16 日 現在、2026 年 7 月 13 日 に大人 2 名でカイルアコナHIビッグアイランドの中心に位置する熱帯ゲッタウェイに 1 泊した場合の最低料金は ¥48,608 (税およびサービス料別) です。この料金は、今後 30 日間の 1 泊あたりの料金において過去 24 時間に見つかった最低料金に基づいています。料金は変更される場合があります。ご希望の日付を入力して、正確な料金をご確認ください。

カイルアコナHIビッグアイランドの中心に位置する熱帯ゲッタウェイの駐車料金はいくらですか ?

施設内駐車場をご利用いただけます。

カイルアコナHIビッグアイランドの中心に位置する熱帯ゲッタウェイのチェックインは何時ですか ?

チェックイン開始は 16:00 です。

カイルアコナHIビッグアイランドの中心に位置する熱帯ゲッタウェイのチェックアウトは何時ですか ?

チェックアウトは 11:00 です。

カイルアコナHIビッグアイランドの中心に位置する熱帯ゲッタウェイはどこにありますか ?

ホルアロアビレッジに位置するこのバケーションホームは、セイディー シーモア植物園、マジック サンズ ビーチ、カイルア・コナ・ビーチから 3 km 圏内です。ホンルズ ビーチおよび聖ミカエル大天使教会も 5 km 圏内です。

口コミ

9.0

とても素晴らしい

口コミは新しい順に表示されています。またその内容は審査対象となり、別途記載がない限り検証されています。
詳細はこちら新しいウィンドウで開く
評価 10 - 41 件の口コミ中 30 件が非常に良い
評価 8 - 41 件の口コミ中 7 件が良い
評価 6 - 41 件の口コミ中 1 件が普通
評価 4 - 41 件の口コミ中 0 件が不満
評価 2 - 41 件の口コミ中 3 件が非常に不満

8.8/10

清潔度

9.2/10

チェックイン

9.0/10

コミュニケーション

9.0/10

ロケーション

8.8/10

掲載情報の正確さ

口コミ

宿泊者限定の口コミ

10/10 (非常に良い)

Andrew V.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Loved this place! it was just what we wanted. Quiet, close to the main road, shopping and restaurants. Lovely outdoor area to enjoy the sounds of nature or gentle rain on the lanai. Reserved parking for two vehicles. Just felt like home. Our host responded quickly to any communication and went above and beyond in one instance. You won’t be disappointed if you pick this one.
2025 年 9 月に 6 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 10 月 15 日)
Mahalo for your kind words! We’re so glad to hear you enjoyed your stay and felt at home. It was a pleasure hosting you, and we’d be happy to welcome you back anytime!
宿泊者限定の口コミ

10/10 (非常に良い)

Lance T.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Relaxing spot near Kona

My family and I enjoyed the stay here. It's a long walk to town (~2 miles) but a quick drive.
2023 年 6 月に 9 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 11 月 10 日)
Thank you for your stay and positive feedback! We're glad you enjoyed your time here. Your insights on the location are appreciated. We hope to host you again for another great experience.
宿泊者限定の口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Great Visit!

Enjoyed our stay! House was clean, walking distance from most spots. Easy to get around!
2023 年 1 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 2 月 7 日)
Great to hear that you enjoyed this great place, thank you for staying with us and come back soon:) Mahalo, FIR
アーカイブ済みの口コミ

10/10 (非常に良い)

Julie S.

Great house, super clean and comfortable

Only stayed one night, super impressed by how well the house was stocked. Comfortable atmosphere, great outdoors great indoors. We had a great time! Thank you we would definitely book again and will recommend to friends.
2017 年 4 月に 1 泊滞在
VrboOwnerからの返信 (投稿日 : 2020 年 3 月 17 日)
Aloha! Thank you so much for your kind feedback. It means a lot to us! We are pleased that you enjoyed your stay. Please come back and stay with us again here in Kona! Mahalo
宿泊者限定の口コミ

10/10 (非常に良い)

Nicole M.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Lovely little house near the ocean

We had a great stay during our time in Kona. It was such a short walk over to a public access beach did some tide pooling and also really close near Da poke shack which was delicious. I would def recommend!
2023 年 1 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 1 月 27 日)
Aloha Nicole, Glad to hear you enjoyed this beautiful rental. With the great beach and tide pools nicole had a blast. Mahalo, FIR
宿泊者限定の口コミ

10/10 (非常に良い)

SHINOBU H.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Big and clean

excellent to stay. Rooms are clean and reply was quick and kind.
2022 年 10 月に 7 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 10 月 11 日)
Thank you for staying with us and being a great guest we are glad you enjoyed your stay
宿泊者限定の口コミ

8/10 (良い)

Quang L.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

nice trip

had a great time. thanks for such a nice propertly
2022 年 6 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 6 月 23 日)
Mahalo for the great review. we would like to thank you for your support of local businesses. -FIR
宿泊者限定の口コミ

10/10 (非常に良い)

Jepson F.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Christmas in Kona

House was great for our family-good location in quiet neighborhood. Plenty of room and outdoor patio areas were great, even a yard. A/C much appreciated!
2022 年 12 月に 10 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Louise B.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Served our group well!

Close to the ocean and all downtown amenities. Gated community - very private, quiet and secure. Loved the patio. We had most our meals there and lots of laughs. Kitchen was well equipped.
2024 年 1 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 2 月 15 日)
Aloha Louise, Mahalo for your kind remarks and 5 star review. We are happy to hear that you enjoyed your stay with us and we look forward to welcoming you again very soon! Safe travels. Team First Island Realty
アーカイブ済みの口コミ

10/10 (非常に良い)

JILL C.

Perfect house for the family.

The house was very clean and comfortable. The master bed was a sleep number, and there were flat screens in every room. Beautiful exterior and close to amenities in town.
2017 年 7 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2020 年 3 月 17 日)
Aloha! Thank you for your kind feedback! This home really does have everything you could need while on vacation. We hope to see you again next time you're in Kona! Mahalo
宿泊者限定の口コミ

8/10 (良い)

Kristen E.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション

Family time

Good location, quiet. Not having AC in 3rd bedroom made it unusable for sleep.
2023 年 8 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 8 月 15 日)
Mahalo for the feedback! This is noted in the listing. There are AC units in the living room and 2 bedrooms as well as ceiling fans throughout the home including the 3rd bedroom. There are also additional portable fans that can be used. Opening the windows also provides good airflow and a nice breeze.
宿泊者限定の口コミ

10/10 (非常に良い)

Kermit C.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Exceptional place

Best place we have stayed so far ANYwhere. Phenomenal fit for us. The location was excellent. The outside spaces are simply beautiful. I spent hours enjoying the meticulous landscaping, flowers and fruit trees which attract butterflies, birds and they even have a family of mongooses living right in the hedge. They visited me every day.
2022 年 10 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 10 月 28 日)
Thank you Cruz, it was nice hosting you during your stay and glad that you enjoyed. Happy that you like all the landscaping and beautiful flower and butterflies etc. Those will forever be a memory for you to remember. Mahalo First Island realty
アーカイブ済みの口コミ

10/10 (非常に良い)

Jody P.

The Perfect Home away from Home

Aloha, This was our first real vacation in 18 years, and our first ever trip to Kona-Kailua Hawaii. When we arrived at this beautiful home in a gated community, it instantly felt like the perfect vacation home away from home. All the amenities one needs on a day to day, plus this place has A/C. It was clean, eloquently decorated. Minutes away from beach access, close to town and shopping, and not far from all the amazing boat tours at the Marina. So much outdoor recreation to do, amazing places to dine and lots of different aspects of the Island to explore. I'm officially hooked on Hawaii and will be back to stay at this lovely home on our next vacation there.
VrboOwnerからの返信 (投稿日 : 2020 年 3 月 17 日)
Thank you so much for your wonderful review! We are hooked on Hawaii too! We are so glad that you had a great time both in and outside of the home. Please let us know when you are ready to come back! Mahalo nui loa!
アーカイブ済みの口コミ

10/10 (非常に良い)

Jay R.

Clean, new, rental

Very nice property. Relatively new construction with nice furniture, bathrooms, and kitchen. No view of beach or water(but that didn't really matter to us since we left early and came back late). The place is quiet and serine. Somewhat difficult to find and get to. A gate was locked so my wife had to find another route.
2016 年 12 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2020 年 3 月 17 日)
Aloha! Thank you for your feedback. This property boasts an amazing location that is close to it all! It also provides the peace and quiet that we all search for while on vacation. We have since updated our check-in instructions to help guests find the property and open the gate. We are glad you enjoyed your stay here in Kona! Mahalo
アーカイブ済みの口コミ

8/10 (良い)

Raye Z.

Comfortable and convenient for Ali'i Drive attractions

The property was comfortable for our family of 5 adults and 2 children. Finding the property was a little tricky, as the street off from Ali'i Drive did not have a noticeable street sign. But once we found the street, things went smoothly. We appreciated being able to connect to WIFI, but could not figure out how to play a DVD (there were a number of DVDs available). The location is very good: easy to find a beach for snorkeling, close to restaurants on Ali'i Drive, and a good starting point for many sight-seeing adventures. The property is low-key, nothing flashy, but comfortable -- and quiet. Good choice for a family vacation.
2016 年 12 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2020 年 3 月 17 日)
Aloha, Thank you for the review. As you mentioned the house is perfect for a family vacation. Affordable, fully equipped, close to town and alii drive. We appreciate your feedback and hope to see you again soon.
アーカイブ済みの口コミ

10/10 (非常に良い)

Fabulous home to stay at!!

I stayed in this home for 10 days and had the time of my life. This home is a short 2.5 miles from town and about 2 blocks off the main road but far enough that you do not get a lot of traffic. It is a 10-15 minute walk to a fabulous little beach that is never crowded but visited by turtles every day with a small bay that you can do some snorkeling in. Beautiful home that is open and airy. Large family area downstairs that is open to the kitchen. There are 2 lanai to choose from for outdoor relaxing. This is a gated road so there is no external traffic. Also a quick walk to the open air market down the road. I would recommend this home to anyone.
VrboOwnerからの返信 (投稿日 : 2020 年 3 月 17 日)
Thank you so much for your great review of our home! We are so glad that you enjoyed it as much as we do! Let us know when you are ready to come back and do some more relaxing! Aloha nui!
宿泊者限定の口コミ

2/10 (非常に不満)

Spencer D.

気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Poor maintenance and communication

AC was down from day one. I called for someone to come fix it and the failed. They say maintenance person came to fix and solve the problem. But no they failed. AC breaker keeps shutting off. From day one until check out. NO AC! Very hot and uncomfortable place with no AC. Everyday I bugged them but they failed. Very poor communication. I wouldn’t recommend staying there. Parking was too tight and very dark.
2023 年 10 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 11 月 2 日)
We understand that this guest had some concerns during their stay, and we appreciate the opportunity to address them. We take our guests' comfort seriously and want to clarify a few points regarding their feedback. While the guest reported issues with the AC, our maintenance team responded promptly to address the situation. During their multiple visits, the AC was found to be in working order, and we suspect that the issues may have been related to the usage, as the screen door was often left open and kids were running in and out while the AC was on. To ensure optimal cooling, we recommend keeping the doors and windows closed when using the AC. Furthermore, we noticed that the guest had four cars during their stay, even though our listing specifies parking space for two cars under the carport. We understand that parking can be tight, and we appreciate our guests' understanding and cooperation in adhering to the parking guidelines. We value clear and open communication with our guests and regret that this guest felt communication was poor. We strive to be responsive and attentive to any concerns or issues that may arise during a stay. We hope that these explanations provide some context to the guest's experience. Our home is located in a peaceful small gated community off Alii Drive, and we invite future guests to experience the comfort and serenity that many others have enjoyed during their stays with us. Your comfort and satisfaction remain our top priorities, and we look forward to welcoming you to our hidden gem of a home.
アーカイブ済みの口コミ

10/10 (非常に良い)

Victor C.

Nice and clean, well appointed and decorated

Seven of us stayed for five nights in mid July and the place worked out well. Lots of amenities that we used including some of the snorkeling equipment and the boogie boards. There were folding chairs for the beach along with a small foam cooler, beach mats, a couple of pairs of surf shoes and a variety of sizes of snorkel fins. Inside the house the kitchen had a lot of storage containers, a spice rack, and cooking utensils. AC was nice to have, we had a bit of a heat wave while we were there. There's no sofa sleeper any more, but there is a nice inflatable queen bed that I preferred anyway. The Internet stopped working but once we pressed the recessed reset button on the back of the modem, it was good. When I booked, the listing said it was a 5500 sf house, but that is the lot size. The house is about 1319 sf according to zillow, (but zillow says it's 3 bath when it's really 2 1/2) but it was enough space for us. Hopefully the listing will be corrected soon if not already. Overall a great experience!
2016 年 7 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2020 年 3 月 17 日)
Mahalo for your response! We have corrected the information regarding the size of the home and features of the 3rd bathroom. Thank you so much for the heads up! We really appreciate your review as well as your patronage! We hope that you will come back and stay again some time in the future! Mahalo nui loa, First Island Realty
アーカイブ済みの口コミ

2/10 (非常に不満)

Agnieszka P.

Substandard cleaning service.

The house is situated on a quiet street with a gate access. I have asked for an early check in and we were allowed to check in at 1PM instead of 3pm, but the house was not cleaned. I have called the office to get it remediated. The cleaning lady showed up around 1:30PM and as she was cleaning the house we noticed that she did not change the linen but simply "made the bed". When we asked her about getting the linen changed she stated that she "was not told to do it." She left around 3:20PM and left a dryer full of wet towels. All the linen and pillows were filthy and smelly, clearly not washed or changed for weeks! I had to call the office again to get this resolved. Ended up spending the rest of the day shopping for new linen and pillows (which was only partially refunded to us) and making our beds (hardly an expected start to our vacation). Our cleaning fee was refunded and we were allowed a late check out on the last day. Overall I do not recommend staying in this house as you risk sleeping in a dirty bed unless you are ready to do all the work yourself upon arrival (small dryer and washer are not up to the task).
2017 年 6 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2020 年 3 月 17 日)
Dear guest, Thank you for taking the time to write this review. This lovely property is located in such a perfect part of town, short walk to alii drive, close to restaurants/shops/beach and more. It has everything one could want while away from home, and best of all it is affordable when you compare to hotel prices in the area. We take every review and feedback seriously and as a result the housekeeping team has been terminated and replaced. As a property management company here in Kona we always want to be sure our guests are satisfied; we refunded you for all items you purchased, refunded your cleaning fee and more. Your concerns were also addressed while you were here via phone and immediately remedied. We do hope that the overwhelming positive 5+ star reviews on this property will not deter future guests from booking with us. All the best, The First island Realty team
宿泊者限定の口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Amazing

The place is amazing! This home is easy to to figure out; getting there and getting in, turning on lights and A/C, etc. The yard and patio is so inviting and restful. The fruit trees were not quite ready but watching the bananas grow over our stay was fun. I would stay here again, if the place is open/available.
2022 年 6 月に 6 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Ashley W.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Would choose this property again

Very happy with the rental and communication with property manager.
2021 年 12 月に 14 泊滞在
宿泊者限定の口コミ

8/10 (良い)

Beverly C.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Great family house

Enjoy our stay at the house. Room for 4 adults and two kids to spend time together and enjoy the outdoor areas too. The kitchen was nice for family meals. The location was convenient to everywhere we wanted to go. close to town, and highways for our extended trips to Hilo, the south and north shores. Enjoyed running the Ali’i road in the mornings with the sea breeze.
2021 年 6 月に 9 泊滞在
宿泊者限定の口コミ

8/10 (良い)

Jeannie C.

良かった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Great for a family!

We loved this home for our family Of five! There’s a wonderful little beach which we found that was close to home 10 min away). About a 30 min walk to downtown part of Kailua. Property manager dealt with any issues we had right away. The outdoor patios were great!
宿泊者限定の口コミ

2/10 (非常に不満)

Christopher A.

良かった点 : チェックイン、ロケーション
気になった点 : コミュニケーション

Missing essentials, wife's wedding rings stolen!

The house itself was fine, although it lacked some basic essentials (dishwasher detergent, soap/shampoo, paper towels, ran out of laundry detergent after one load). Struggled with a dying TV remote the whole stay during nights. There are air conditioning wall units downstairs (living room/kitchen area) and upstairs in 2/3 bedrooms. The smallest bedroom with single mattress, where our young child stayed, had NO AC unit. So his room was sweltering unless we ran the AC 24/7 along with fans redirecting air into his room. The real issue was my wife’s wedding rings stolen on our second day there. And it was NOT a break-in. Someone used the door code (which we found out later the First Island Realty property management company only changes QUARTERLY), and grabbed them off the kitchen counter. Nothing else was missing or even gone through. Unfortunately, my wife left them in plain sight as she does at home out of reflex, no thought of being stolen. One of the property mgt staff was in the house that day while we were at the beach to troubleshoot a cable/Netflix issue. We weren’t expecting him to come in while we were out, unannounced. He also turned down the AC, which we spent all night cooling our son’s room—so back to square one. It could have been anyone, as the code was last changed in April, but you know… Filed a police report with the Kona police, had the door codes changed, but my wife and older daughter felt unsafe for the remainder of the stay. Personally, I wish I picked THE OTHER place I had been considering…
2019 年 7 月に 6 泊滞在
VrboOwnerからの返信 (投稿日 : 2020 年 3 月 17 日)
Aloha Christopher, We are very sorry that you did not enjoy your stay. We provide all basic essentials to our guests. Housekeeping restocks these between each stay. If for some reason they were absent, this is the first we are hearing of it and we would have of course provided these items immediately had we been notified. We would have been happy to provide replacement batteries as well for the TV remote had we been notified. We did immediately respond when asked to troubleshoot an internet/Netflix issue. We informed you that we were going to be in the home. After we resolved and fixed the situation, we left the property immediately and informed you. We have never had any complaints about the AC before and our experience has been that the house cools off quite quickly once turned on. We did request that you turn the AC off when you leave the home to conserve energy as it is quite expensive in Hawaii. Again, had we been notified of the issue, we would have been happy to provide a fan or alternate means of cooling in the 3rd bedroom. Your stay unfortunately coincided with one of the hottest weeks of the year. We apologize for any inconvenience experienced due to this. Regarding the wedding rings, we understand in the everyday hustle how easy it can be to misplace something, particularly when the beach and ocean are involved. Misplacing your wedding rings is something that we cannot imagine and everyone in the office felt terrible. We understand that you were scared but we are very confident in our staff and the people that can enter the home would not take anything. We manage many vacation rentals, long term rentals, as well as multi-million dollar homes and have never had a complaint of theft before. We did change the locks and code for the home immediately and you were informed they were changed. Additionally, this property is in a small gated community with wonderful neighbors who all look out for each other. Please know that we take security very seriously and locks are changed quarterly at a bare minimum and additionally as warranted. We will not discuss the specifics of our office policy regarding lock changes on a public website for security reasons, but we have no reason to suspect any sort of unauthorized entry or theft. We understand that you are upset and these really cannot be replaced if not found but First Island Realty goes above and beyond for our customers. We have been working directly with Kona police to try and get this resolved. Again, we're very sorry this happened as our goal is always to provide a 5-star experience.
宿泊者限定の口コミ

10/10 (非常に良い)

Johann K.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

It's better than what is advertised

I was blown away about the cleanliness of this property. The location is perfect. It's only a 10-minute walk from the beach. The property is big enough to house 6 people in 3 bedrooms and 2 1/2 baths. It is in excellent condition. I would definitely stay here again when we come back to visit Kona.
2019 年 7 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2020 年 3 月 17 日)
Mahalo nui loa for your kind words! We look forward to seeing you in the future!

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