高級2/2スキーインスキーアウトスノーフレークリフト

Hi Joann, thanks for the comments. I’m glad you got to enjoy the newly renovated condo and thank you for taking good care of it. Hope to have you back!

Hi thanks for your feedback. We are in the process of replacing screens so I apologize the screens were missing. I’ll have the cabinet door fixed. But we are also remodeling the unit this fall :)

Hi thanks for your stay and review. I’ll pass along the cleaning comments to the cleaning company. We typically do a deep cleaning in the spring but unfortunately builds up after a year. We’ll consider doing the deep cleaning in the fall or twice a year instead.

Our building uses magnetic key cards which can occasionally be demagnetized when placed next to magnets (ie, computer hd's and cellphones). Pinnacle Lodging is a great management company. Unfortunately the keys were needed after hours which of course takes additional time for the staff to arrive with new keys. Tyra Riverbend will be upgrading their lock system to keypad locks this fall. We did and do apologize for the inconvenience of having the cable tv unavailable but as with anything electronic, it may malfunction without warning or delinquencies of our own. The maintenance staff and cable technicians were there almost every day troubleshooting and it was finally discovered that the issue was with the cabling behind the walls which was fixed. Our refund policy is 30 days notice for any changes to stay. The changes were made with less than 2 weeks to reduce the stay by 1 night over the 4th of July weekend. The guests comments with regards to the refund are incorrect, we actually refunded MORE than one nights stay, despite our 30 day no refund policy--the guests received a $300 credit which is 27%. As a result the guests actually paid less than 5 nights because of the $300 credit. After further conversation we attempted to work with the guests by offering an additional $100 (for a total of $400), which they declined, demanding a 50% refund for the cable TV malfunction (Netflix and other formats were still operational). It is the property manager's policy to refund up to one night due to similar inconveniences. We felt that we went above and beyond this and tried to do our best to come to a satisfactory resolution. The photo that the guest mentioned is a correct photo of our master bedroom window and balcony (in the top left corner). It may be difficult to recognize which unit is ours. The intention of the photo is also to give one an idea of the buildings (there are two buildings that make up Tyra Riverbend) and surroundings. The photo is taken from the street and the driveway to the building can be slightly seen in the photo on the left. It's unfortunate that the cable service was inoperable during their stay and that they based their 50% refund on its availability which seemed to us as unreasonable. I hope the guests were still able to enjoy the Rockies and all of the amenities offered by the beautiful town of Breckenridge over the 4th of July.

Hi Kim, thanks for the review! I’m glad you folks had a great time visiting Breck! One of our old appliances broke giving us a good excuse to replace them!