Moon Luxury Retreat/Heated Pool

Thank you so much for your kind words! 😊 You’re welcome back anytime — we’d love to host you again in the future! 🌟

Thank you

Thank you so much for your beautiful review! We are truly happy to hear that you and your family enjoyed your stay so much. It means a lot to us knowing both the kids and adults had a great time enjoying the pool, pool table, and the home together. We’re especially happy your grandson loved it so much he didn’t want to leave — that absolutely makes our day! Thank you as well for noticing the fresh flowers and little treats; we love adding those special touches for our guests. It was a pleasure hosting your family, and you are always welcome back anytime!

Hi Denise Wow—thank you so much for this beautiful review. It truly means a lot to me 🤍 I’m so happy to hear that you and your friends had such a great birthday weekend and that the house was perfect for your group. That’s exactly the experience I always hope to create—somewhere you can relax, have fun, and make special memories together. I really appreciate your kind words about my communication and the recommendations as well. And of course, I’m just glad I could help get your belongings back to you safely—that’s the least I could do! It was an absolute pleasure hosting you, and you’re always welcome back anytime. I’d love to host you again for your next celebration 🎉 Warm regards, Roselis

Thank you for your feedback. I’m glad you found the home clean, but I would like to clarify a few points for future guests. The pool service visited the property during your stay, and our records confirm that the pool technicians attended as scheduled. In addition, when concerns about debris and insects were reported, we responded immediately by providing a skimmer net and giving access to the pool robot so the pool could be maintained between service visits, which is common in Florida due to the tropical environment and surrounding vegetation. The charging cable for the pool robot was available in the location communicated through our messages, and additional cleaning equipment, including a toilet plunger, was already provided at the property. We also purchased and delivered extra items during your stay in an effort to address every concern as quickly as possible. Regarding the hot tub, we understand your disappointment. The feature is decorative and not a jetted spa, and we appreciate the feedback as it helps us improve how this is communicated to future guests. We take guest concerns seriously and responded to every message throughout your stay. While we regret that the experience did not meet your expectations, we are proud of the many positive reviews we have received from guests who have enjoyed the home, pool, and amenities. We wish you and your family all the best.