ファミリー向けの豪華なスキーロッジ、ホットタブ、メインデッキ2つ、ビリヤード台、Wifi

John - Thank you so much for your review. We are pleased you and your family had a wonderful time. When you come back, you can find extra blankets in the closets. Best wishes!

Thank you for your review, it was a pleasure hosting you and your family.  From time to time guests cause damages and create issues that need to be addressed by contractors and our cleaning teams.  Normally we are able to correct things prior to the arrival of our next guests but in this instance we wanted to accommodate a request for an early check in.  We are pleased that we were able to obtain new membership cards (the prior guests had lost them), clean the hot tub and replace the batteries in the smoke detector within a few hours of check in.  Unfortunately, the bathroom door in the master suite and the one burner on the 4 burner stove needed a bit more time to resolve.  Trash in the outdoor bear bins is removed 1x a week but in the rare instances when they are full (as in this case), the trash area in the garage works well as it is cleared by the cleaning crew.  Thank you for visiting our home!

Dear Guest, thank you for your review and comments. We are pleased that you and your guests enjoyed their stay with us. Should you come to stay with us in the future, please keep in mind that we have additional indoor and outdoor seating in the garage that can be used. We store this portable seating to leave areas clear and allow open space for our guests.

Dear Guest - Thank you for your review, we are pleased that you and your group enjoyed their stay with us and we welcome you back in the future. We also appreciate your feedback on the minor issues and have worked to correct them for the future. Best wishes!

Dear Guest, We sincerely regret that you did not thoroughly enjoy your stay with us. As you know we notified you of some deck maintenance that was in progress in advance of your stay and thought that we had gone above and beyond by providing you with a significantly reduced cost for the inconvenience you experienced while encountering the appearance of certain paint-stripped areas. We were unaware until reading this review that your group experienced issues with spiders. The Tahoe area has many forests and we do from time to time experience encounters with nature. That said, if we had known at any time during your stay of these unfortunate encounters we could have had the cleaning crew remove the spiders from the deck area. At this point, we offer our heartfelt apology. The outdoor deck issues, aside, we do hope your group enjoyed the many other amenities of the property and the surrounding area. Given your comments, we have had our cleaning team review the deck area to remove any cobwebs and deck maintenance is set to conclude this fall on schedule. We hope you can return in the future and share in what most other guests have found to be a wonderful experience in a very special place. Thank you.

Dear Guest, Thank you so much for your review and comments. We are so happy you and your family enjoyed their stay with us! We will definitely look into the items you have noted and improve or replace as needed. We look forward to hosting you again in the future! Best wishes :)

Thank you for your review. We are sorry to see this review given your time with us but we are happy to see that you enjoyed your stay. To address your notes: As you know, a member of our small cleaning staff was ill and the short-handed team worked to get the house ready following a back-to-back stay. We offered a late check-out and refund to compensate your group accordingly, but unfortunately we insist that the cleaning team complete a thorough checklist between each guest group to ensure cleanliness standards. Regarding the hot tub, it was cleaned and ready for your group's arrival. Pre-check-in photos were taken and the temperature was set to its lowest setting to conserve energy. Following your stay, the tub's jets were closed causing the temperature to rise and the water somehow became dirty. We did not assess any damages given your check-in delay but we are pretty sure the hot tub was improperly used by a member of your group. We are not aware of any cable issues during your stay but acknowledge that Suddenlink outages and equipment failures do occur from time to time and unfortunately these are out of our control.

Dear Guest, We are sorry some of your expectations were not met. We pride ourselves in exceeding our guests' expectations. We believe our property photos accurately represent the communal spaces and have hosted many happy, large groups in the past. We would like to point out that the screens were removed for cleaning during your stay by our cleaning crew but have been replaced. In addition, a gas grill is located at the property in one of the storage areas to protect it from the elements and animals. Lastly, in the wake of your stay, the refrigerator and dishwasher have been replaced with new, stainless steel upgrades. Thank you for your stay and feedback, please come back and visit us again!

Dear Guest, Thank you for your review. We are sorry to learn about your experiences, especially this long after your stay. During and immediately following your stay your messaging indicated that you and your group enjoyed their time at our house so we are left wondering why there is a disconnect. It is unfortunate that we were not made aware of any of these issues during your stay as we could have worked to correct them. Thankfully many other guests have not experienced these issues and have made lasting memories at our home.

Dear Guest, Thank you for your review. Putting aside the atypical mediocre rating for us, we are grateful that you and your family were able to make fun memories at our property. We are disappointed that despite numerous daily visits and discussions with us and our team (including at midnight on the night of check in) we were unable to provide you with the right conditions for an excellent stay. We communicated the delayed new hot tub cover in advance (it has since been replaced) as well as our "starter house supplies". Several other noted issues (mouse, laundry soap, sinks), we don't agree with and are surprised you have noted them. We are happy that your group was able to, in your words, have a "wonderful time" in spite of the challenges you have noted.

Dear Guest - Thank you for your review. We are pleased that you and your family enjoyed their stay. We also appreciate your separate note “Thank for your beautifully maintained and decorated property. It made our stay such a pleasure!” It is unfortunate that you arrived in a late season storm. Snow removal does occur on a daily basis but unfortunately cannot be timed within an hour window during a storm. We are happy, however, you were able to use the shovels/salt provided. For energy saving reasons we do have our cleaning team set the thermostat low but guests are able to raise it easily and most have found it warms the house within an hour or so to 75+. We are sorry as it seems you may have had a different experience. We wish you well in your future stays.

We are pleased you and your family had a good time at our property. While most of our guests seem to prefer our premium, semi-firm/firm mattresses we regret that your group had trouble sleeping. We thank your for your stay and review. Best wishes!